The Charter House, Bellvue KY

July 4, 2008

The Charter House restaurant in Bellvue, Kentucky has a spectacular over-the-river view of the Cincinnati skyline. Known for friendly service, the layout of the establishment is spacious with open seating. With carpeted floors, the acoustics is not too noisy. Warm colors, ambient and pinpoint lighting, and colorful fish paintings adorning the walls make The Charter House feel comfortable and a place to bring friends or work associates.

For starters, I ordered the Lobster Bisque. The presentation was nice – the bisque came in a little kettle shaped bowl complete with handle and lid. The soup was ladled over a small mound of lobster meat at the bottom of the bowl. The flavor and serving portion was just right.

For the main course, I had the seared scallops with bok-choy and coconut rice. The light soy and sesame dressing added the right amount of flavor for the scallops. It was overpowering for the rice though, not allowing the coconut flavor to come through. Toward the end of the dish, much of the rice was left swimming in the soy broth. After finishing the meal, instead of tasting the full ensemble of flavors, I was left tasting lots of salty soy, garlic, and sesame.

I would recommend the chef ease off on the sauces. This seems to be an ongoing issue for many restaurants I visit – dishes drowned in sauces. Perhaps a better approach for this entrée would be to offer the sauce on the side.

All in all, I would say The Charter House is a nice place to dine. However, the lingering soy taste prevents me from highly recommending this restaurant.


Have You Conversed With Your Readers Lately?

July 1, 2008

By Valerie Kendrick

Do you talk to your reader in your sales letters? Are you using language that is too formal or stuffy? Worse yet, are you writing in a style that is too informal?

Formal Language
I talk to so many people that are confused about what is business appropriate in their written correspondence. Many are convinced that the company expects them to use the old formal language.

Let’s look at an example.

Pursuant to your inquiry of March 17, 2008, I am enclosing some literature regarding our XYZ products. Our organization is dedicated to providing the utmost quality and cost effectiveness. We are confident our products will meet and exceed your standards of excellence.

This is too formal and most likely will bore your reader. You should ask yourself if this is how you would speak to the customer in a face-to-face conversation.

Informal Language
Now let’s consider the opposite approach. We treat our customers as if they were one of our closest friends. We use slang, make up adjectives, and forget we have proper grammar and sentence structure to consider. We forget that email, when used for business correspondence must remain business appropriate.

Take another look at the above excerpt now written in a very informal style.

Hey, thanks for calling. I put some really cool stuff about our XYZ products in the package. Our company thinks quality is really important and our pricing is uber-low. You’ll be totally stoked by our super products.

This is too informal. It sounds like we are talking to a friend at a college party.

Business Appropriate
Let’s make our excerpt more conversational, while maintaining the appropriateness.

Thank you for your call. I have sent you some information about our XYZ products. You might have heard that our company values quality. We would like to show you how we can help you be most cost effective. Let’s talk some more about how we can help you and answer your questions. We want to be sure you feel good about your decision to buy our products.

Does the above example sound too stuffy? Is it too informal? Does it sound conversational and still maintain a business-like tone?

Try reading your sales and business letters out-loud before you send them. Make sure they are written in a conversational style that maintains a business tone. Give your customers the respect they deserve by communicating in a clear and concise manner. Choose strong, direct words to convey your message. Write in a style that encourages your reader to want to talk more with you.

Source: Valerie Kendrick is the President of Kendrick Resources LLC, specializing in communications skills training.


Lessons from Great Achievers

June 30, 2008

By Dan Coughlin

In the past 14 months I’ve given 70 presentations including keynotes, luncheon speeches, after-dinner speeches and seminars in virtually every market in the U.S. and mainly for corporate groups of CEOs, key executives, and entrepreneurs. But the most memorable group I spoke to was the May 2008 graduating class of J.E.T. (Jobs and Employment Training) at St. Patrick’s Center on May 30th in my hometown of St. Louis

St. Patrick’s Center does noble work in helping homeless people find hope and generate permanent, positive changes in their lives. However, the thing I like the best about St. Patrick’s Center is they are very practical. They don’t just talk about helping people create permanent, positive changes in their lives; they dive in and get things done. They help people find a place to stay and they provide them with training on interviewing and job skills necessary to re-enter the workforce. One of their programs is called J.E.T., which is a twelve-week program on a variety of computer skills that will help the graduate increase their chances of gaining meaningful work.

Overcoming Life’s Greatest Obstacles
There were nine people in the graduating class at J.E.T. ranging in age from approximately 25 to 45. I met each of them briefly before my speech and got to know their names. I won’t list them here, but I’ll also never forget them. I could see the excitement over their accomplishments in their eyes. I felt the passion in their dreams. I had to do everything I could to keep myself from crying in front of the audience, which included their family members and friends. It could have been the graduation ceremonies at Harvard because that’s how excited each of these individuals was that day.

To me, these nine individuals represent everything that I’ve written about and spoken about over the past 11 years. They had just completed a 12-week course to increase their capacity to gain meaningful work, and they were incredibly proud of what they had learned and accomplished. They were enthusiastic about the future. They were ready to get on with it.

Isn’t that what life is about? Going after dreams and trying to better ourselves so we can make a greater contribution to other people. Jackie Robinson, the baseball player, said something to the effect that the whole purpose of life is to make a difference in the lives of other people. Well, if that’s true and I think it is, then bettering our selves in order to add value to other people is an important part of the process, and that part should be celebrated.

These nine individuals were moving from a life of homelessness and despair to a life of hope and contribution and carving out the careers they wanted for themselves. One lady stopped me after the ceremonies and said, “St. Patrick’s Center gave me my self-esteem back and now I’m excited about the future.” I almost said to her that no one can instill self-esteem into another person. Self-esteem means the value a person sees in himself or herself. Only the individual can strengthen his or her own self-esteem. As Abraham Maslow said many years ago, “True self-esteem rests on a feeling of personal dignity, the feeling that you are in control of your own decisions and your own destiny.” No one can give you a feeling of being in control of your own decisions. Only you can develop the feeling that you are in control of your own decisions.

But I understood what the woman meant. She meant that St. Patrick’s Center provided an environment of encouragement where she could focus on her strengths and the value she can bring to other people. In doing so, this woman took the time to realize everything she had to offer to the world. That is how self-esteem is built.

I met a teacher named John that day who told me about a life course offered at St. Patrick’s Center on realizing that every super successful leader overcame odds to make a difference in the lives of other people. I totally agree. Walt Disney and Mother Theresa and Martin Luther King, Jr. and Oprah Winfrey and Mohandas Gandhi didn’t just wake up one day ready to contribute. They honed their ability to add value until one day they were so good that other people opened their eyes to all the value they had to offer. Martin Luther King, Jr. worked at writing essays and giving sermons long before he started changing the world for the better in 1955.

Graduation Day taught me or re-taught me so many lessons:

o In giving we receive. I was more touched by those 45 minutes with those nine graduates who had transformed despair into direction, homelessness into hopefulness, and frustration into focus than any work project I’ve done in the past ten years.

o We all need to take the time to recall the value we have to offer to other people. It’s wonderful to help other people see their value, but it’s just as important that we take the time to see the value we have to offer to other people. Recall your past success stories where you made a difference in the lives of other people and the strengths and passions you have to offer to other people.

o Lift your head to see the difference you’re making in the world. You can get so busy giving love to other people that you may not see the impact that your love is making in the world.

o Celebrate life’s most important transitions. That ceremony was a moment to savor like a fine meal. Climbing a mountain means resting at the plateaus. Rest, re-energize, let the success soak in, and then plot your next move up Mt. Contribution, the real-life mountain of trying to make a difference in the lives of other people that we are all trying to climb.

o Pause occasionally from helping your work team move forward and trying to move your career forward and look around you for opportunities to give to others who will never be able to repay you, at least not financially. There are so many magnificent organizations within 30 minutes of your home. What non-financial contribution can you make for them? How can you use your strengths and passions to deliver real value to people who simply can’t afford to pay you?

o Achieving a specific, measurable objective at work is important. Achievements are the basis of promotions, raises, and career growth. Hitting a number is about a goal. Living with purpose is about the soul. Ask yourself, “What is my purpose?” Write down your purpose. Then pour your efforts into both your work and your community events to fulfill your purpose.

In watching the tributes to Tim Russert, I was reminded that great business managers still take the time to give back their strengths and their passions to their communities. As many people thanked him for what he did outside of NBC as he did inside Meet the Press.

Dan Coughlin is a business keynote speaker, management consultant, and author of Accelerate: 20 Practical Lessons to Boost Business Momentum.


Advice On How To Stay Young

June 30, 2008

1. Try everything twice.

On Madams tombstone (of Whelan’s and Madam) she said she wanted this epitaph: Tried everything twice…loved it both times!

2. Keep only cheerful friends.

The grouches pull you down. (keep this in mind if you are one of those grouches)

3. Keep learning!

Learn more about the computer, crafts, gardening, whatever. Never let the brain get idle. ‘An idle mind is the devil’s workshop.’ And the devil’s name is Alzheimer’s!

4. Enjoy the simple things.

5. Laugh often, long, and loud.

Laugh until you gasp for breath. And if you have a friend who makes you laugh, spend lots and lots of time with HIM/HER.

6. The tears happen.

Endure, grieve, and move on. The only person who is with us our entire life, is ourselves. LIVE while you are alive.

7. Surround yourself with what you love.

Whether it’s family, pets, keepsakes, music, plants, hobbies, whatever. Your home is your refuge.

8. Cherish your health.

If it is good, preserve it. If it is unstable, improve it. If it is beyond what you can improve, get help.

9. Don’t take guilt trips.

Take a trip to the mall, even to the next county, to a foreign country, but NOT to where the guilt is.

10. Tell the people you love that you love them, at every opportunity!

11. Forgive now those who made you cry…you might not get a second time.


Using Social Networks To Support Learning And Training

June 18, 2008

My friend and co-worker wrote this great article on the use of Web 2.0 technologies and their support of training and competencies. You really need to read this!

By Rod Ford

In a previous post, I asked the question: How can social network environments be used to support competency models that include attitudes and behaviors?

With the variety of social network environments (SNEs) available in today’s Web 2.0 milieu, the possibilities for leveraging them in the support of competency models and training initiatives may be infinite. In this post, I will focus on two or three of the SNEs and may choose to write about some of the others later. That said, I would encourage you to comment to this post about your ideas for these and other SNEs.

Weblogs and Blogging
Weblogs (blogs) are easy to implement but are challenging to leverage in support of competency models and training initiatives. I say “challenging” because blogging requires an individual or small group of knowledge experts to write content and keep it up to date. I think they are a very valuable tool, but when using them to support training initiatives, it is important to:

* Identify potential authors
* Create a writing schedule
* Remind authors when its time to write
* Link relevant courses to the blog
* Encourage readers to comment
* Assign someone to identify comments that need a response from an expert

Wikis
I’ve personally worked with at least 9 different wiki tools. Some of them I’ve simply written inside of, others I’ve implemented for clients or simply for my own understanding of their usefulness. While these tools are a bit more challenging to implement than a blog, I believe they are enormously important for supporting competency models and training initiatives.

Read more…


Weird Week In Review - May 23

May 24, 2008

In case you missed last week, here is your one stop review of all things from WeirdGuy blog. Have fun!

Twitter Is For The ADD Generation - Part 1

Prince Caspian (the Movie) Delivers!

Twitter Is For The ADD Generation - Part 2

Twitter For The ADD Generation - Response

Related Links
- Weird Week In Review (May 16)
- Weird Week In Review (May 9)
- Weird Week In Review (May 2)

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Twitter For The ADD Generation - Response

May 23, 2008

NOTE: Robyn, from Elephant Poop, took time to respond to the Twitter article. Below is her response and how she finds Twitter useful in her life. Enjoy!

Hey, Eric!

Well, I really don’t spend a lot of time ON it; I have it open in a sidebar of Firefox and set to update every three minutes, though it may be as long as several hours before I actually open the sidebar to look at the tweets. It’s more or less like music playing very softly in the background. Every so often I turn up the volume, then turn it down again after the piece I like has finished. And if I’m on deadline or just not interested, I shut Twitter down, often without announcement. No one seems to mind.

I don’t follow a lot of people - for teenagers it may be quantity (how many can you follow and how many are following you?), but I’m kinda selective. Right now, I’m following about 14. There are some bloggers I follow and they often will tweet when they’ve uploaded a new post or if they’re attending a conference and just heard something interesting. I like when I get short updates about areas I’m interested in. For example, Jackie Peters was at the same conference as Peter Shankman, who was giving the keynote address and she mentioned that Peter’s address was on “PR and transparency on social networks,” something I think I want to know more about. I know Peter will likely put his presentation on his blog, so I now I know to be looking for it.

As for entertainment, I follow Guy Kawasaki (who is generally too busy to blog more than a couple of times a month) and he linked to some pics (using Twit Pic) of his trip to Kuala Lumpur while it was happening, including some imposing temple steps he climbed, the great seats you get on Cathay air and a fabulous dinner you can have in Indonesia while having to look at an advertisement for ear candling! It’s noodling and minutiae, but it makes the world my backyard, so to speak, while letting me feel as though I am more connected to the people I follow. I wish more of my friends and family would join and use it - most of them live hundreds of miles from me and I would like to know about some of their small victories and defeats as well as their large ones. I have one sister with a chronic disease who occasionally tweets and it’s great to be able to hear from her even if it’s only 140 words or less at a time!

Like a lot of people, I got a Twitter account a year or so ago, but didn’t use it because I couldn’t see the benefit. But there were a few people online whose ideas interested me and sparked my own ideas. So I started following them to see if their short posts were as interesting as their long ones. I do have one person I started following who blogs too much about her yard and kids, but for the most part it hasn’t been disappointing. Maybe it’s like the haiku of the online world - a way to connect without giving up your life to email or feed reading. If you stick to reading the poets whose work you find interesting, you can learn and be entertained at the same time on several levels in several idioms. It has also reminded me of learning the
value of each word you use (something I didn’t do in this reply, but I’m just getting over a bad sinus infection, so I’m still a little woozy). Okay, okay, I nearly always write too much and have to edit myself! :-) If this had been Twitter, I probably would have said it shorter and sweeter!

Thanks for the opportunity to connect with you!

Robyn

Related Articles
- Twitter Is For The ADD Generation - Part 1
- Twitter Is For The ADD Generation - Part 2
- Entertainment’s Educational Impact
- More Fun In Learning With HowToons


Twitter Is For The ADD Generation - Part 2

May 22, 2008

By E. Brown

In the last article I asked, “what is Twitter really for?” Now I am wondering who is it really for?

Is it really for the average person on planet Earth? Is my life really that interesting that I feel compelled to notify others (or an online service) of everyday changes:

“I got out of bed at 6:00am .”

“I showered using a new shampoo.”

“I am meeting (insert name) at Starbucks for coffee at 8:00am.”

Okay, okay, I know that is a bit condescending. Yet, if I have to tell someone something immediately — like I just got out of an opening night Broadway play and YOU have to see it — I’ll call or text them on my mobile.

Celebrities
If I were a celebrity, I might see the value in Twitter. I know people are going to be interested in me and besides, it’s a form of marketing and PR.

Let’s face it, the average person is more apt to be interested in a celebrity figure than Joe-Schmoe down the street cutting his grass at 2:00pm.

Voyeurism
This brings up the topic of reality TV and the voyeuristic society we are becoming. We would rather watch or hear about peoples lives than help or interact with them. There is a cool detachment that can be unhealthy and disturbing at times. Does Twitter advance this trend

Use Twitter?
I am still not convinced. There are others forms of communication that are more intentional. Yet, in this seeming ADD Generation intentionality gives way to spontaneity.

What do you think?

Related Article
- Twitter Is For The ADD Generation - Part 1
- Entertainment’s Educational Impact
- More Fun In Learning With HowToons


Prince Caspian (the Movie) Delivers!

May 21, 2008

Editor’s Note: No matter what you may think of the C.S. LewisNarnia Chronicles, you have to see Prince Caspian! I took my family on opening night and everyone agreed it was great. Aside from one scene where my youngest had to close his eyes, the movie was by far a big achievement for the director, Andrew Adamson.

For those that have read the books, you’ll find there were many creative liberties taken. Don’t be dismayed — the essence of the story is true to form, while the screen play allows for audience members, who may have never had exposure to the books or previous film, to come up to speed.

By Tiffani Barnes

The second installment in The Chronicles of Narnia series has hit theaters, and it far exceeds its predecessor. The opening of Prince Caspian finds the Pevensie children at a train station traveling to school when they are suddenly transported from the platform to the coastline of Narnia. While only a year has pasted for the children, it has been more than 1300 years for Narnia. As Trumpkin (played by Peter Dinklage) later tells them, they “may find Narnia a more savage place than when [they] left.”

Prince Caspian is a darker movie than its predecessor with battle and fight scenes that resemble The Lord of the Rings. Director Andrew Adamson, however, chose to leave much of the blood and violence to the imagination, which allows the movie to remain suitable for younger viewers without robbing the story of its power. The character of Reepicheep, a sword-wielding mouse (voiced by Eddie Izzard), provided a great deal of comic relief, which helps to break up the more intense moments in the film.

The visual effects, writing and acting in Prince Caspian are all improved over The Lion, the Witch, and the Wardrobe. Whereas in The Lion, the Witch, and the Wardrobe the children didn’t seem completely comfortable in their characters and so gave, at times, stilted and awkward performances, in Prince Caspian the young actors seem at home in their character’s skin.

The movie isn’t without its teachable moments either—themes of humility, patience, trust, and what can happen when greed and anger take over are found throughout the film. They are subtle and woven nicely into the fabric of the film, instead of sticking out like a flashing neon sign on a dark night.

The Bottom Line: Prince Caspian is worth the price of admission and would make a great outing for the whole family. At two hours and 20 minutes, the film might be a bit long for younger viewers, but it does a good job of holding the audience’s attention.

Related Links
- Movie Site
- C.S. Lewis (Wikipedia)
- Prince Caspian Review (Wired.com)


Twitter Is For The ADD Generation - Part 1

May 21, 2008

By E. Brown

Do you Twitter? Do you know what Twitter is?

I’d venture to say that 2/3 of the people reading this are familiar with the Web 2.0 technology, but for you other 1/3 out there visit CommonCraft for an idealistic explanation of Twitter. Then come back and finish this article.

Okay now, why do you use Twitter?

I was out having dinner with some friends and the subject came up. The question was asked, “Who has time for Twitter and why in the heck would you do it to begin with?”

Being a technologist, my first reaction was to stand up for the online application. Isn’t it obvious? Look how popular it is. But I paused for a moment and thought.

Why do people use Twitter?

Do I really need to know what my friends and family are doing every hour? Do I really care? I mean, some of it is pretty mundane stuff. Am I wasting my time (life) watching other’s lives go by? Hmm…

I started to think of the generational differences and the monotonous chime I here from college age friends and younger — “I’m bored.” This being said as they Twitter from their cell phones, text message friends while watching movies (in the theater!), playing videos games on their laptops while IM’ing an acquaintance in Europe.

Is Twitter just another thing to keep the minds of the ADD generation busy? Is there real social value? Tell me what you think.

Related Article
- Twitter Is For The ADD Generation - Part 2
- Entertainment’s Educational Impact
- More Fun In Learning With HowToons


Becoming a Precisionist

May 8, 2008

By Dan Coughlin

In the midst of the media frenzy over our current economic condition, it recently dawned on me that those who are experts will no doubt survive any recession. People who become experts in their fields have harnessed the power of precision. And this is available to everyone, including executives, employees, and entrepreneurs alike. Achieving precision is the most effective way for any individual to succeed, especially during tough economic times.

The Noble Calling to Be a Precisionist

In Webster’s School & Office Dictionary, the word precision is defined as “the quality of demanding exactness.” A precisionist is a person who has mastered the art of demanding exactness. The precisionist operates among the very best performers in the world within a given area of focus and constantly works to improve his or her performance.

When customers and employers are hit hard in the wallet they become extraordinarily discerning about where they place their dollars. They become highly selective both in terms of what area they invest in and who they invest in. They develop a laser focus about only going after the type of people they absolutely need. This results in recruiters seeking out only the best of the best within that target.

If you want to fall into the extremely small slice of professionals that others will always seek out, then I challenge you to become a precisionist.

The Challenge We All Face

Finding examples of precisionists is not very hard to do. So why does becoming a precisionist remain such a great challenge? Well, we get a little busy with our lives and before we know it today is over with and we’re on to tomorrow. Needless to say, we haven’t exactly made very much progress in becoming more precise in what we’re doing. In other words, our high–paced agendas take over our best intentions.

I think it’s time, especially in such a tough economic period, for us to step off the train of constant activity and make real progress toward becoming true precisionists within one area of focu

The Process of Becoming a Precisionist

There are four steps to mastering the craft of precision:

Step One: Select an Umbrella

Your umbrella is the area of focus you’ve decided to achieve precision within. This is the area you’re committing to operate in over the long term.

Walt Disney was not a great golfer and Tiger Woods never made great family films. They each operated within their own umbrella: Disney in family entertainment and Woods in golf. However, within each umbrella there was plenty of room to maneuver and create.

Walt Disney made family films and television shows, he created theme parks, he licensed products, and he started amazingly popular communities like The Mickey Mouse Club. Tiger Woods plays in professional golf tournaments, he designs golf courses, he promotes golfing products, he hosts his own professional golf tournament, and he created a foundation that has introduced golf to millions of kids who otherwise may never have played the game. Having one area of focus isn’t a limiting factor; it’s actually a freeing factor. It allows you to operate with extraordinary freedom within a given umbrella and that enhances the synergy between everything you do.

What is your umbrella? What is the area of focus that you are going to consistently work within to become a true precisionist? Answer these questions carefully.

Step Two: Maintain a High Degree of Focus for at Least 15 Years

Tiger Woods played competitive golf at age seven and won his first Masters golf tournament at age 21.

Walt Disney started making animated shorts at age 19 and made his first full–length animated film at age 35.

Steve Martin did his first stand–up comedy routine at age 18 and began selling out major venues at age 33.

Harrison Ford set out at the age of 22 to become a great character actor. He received his first major part in 1977 at the age of 34 as Hans Solo in Star Wars. He became Indiana Jones in 1981 and now at the age of 65 he is starring in the fourth Indiana Jones movie. He’s a precisionist.

If you want to be a precisionist in any field, remain committed to constantly improving within your umbrella for at least 15 years. It doesn’t matter whether your focus is to be a great entrepreneur, singer, executive, leader, writer, or manager.

You might be wondering how pursuing precision can help you slice through a recession if it takes at least 15 years to become a precisionist. Here’s how it works. The moment you commit yourself to a specific umbrella, a specific area of focus, you begin to attract people and opportunities that help you hone your craft within that arena. In doing so, you become more attractive to people outside the field. They know what you are focused on and they admire you for pursuing excellence in that field. They may not say that to you, but that’s what happens. You probably won’t make a million dollars, at least not right away, and that’s ok. You are on your way to becoming a precisionist in a field that you have passion for and that sense of adventure is worth a great deal.

Step Three: Leverage Technology

I used to think that technology meant computers, software, and electronics. I wasn’t even close. In Webster’s School and Office Dictionary the definition of technology is “science used in a practical way.” The definition of science is “systemized knowledge obtained by study, observation, and experiment.” Consequently, technology means “systemized knowledge obtained by study, observation, and experiment that is used in a practical way.” I LOVE that definition. That’s exactly what precisionists do.

Tiger Woods is a student of golf: the history of golf, the great players from the past, and the different holes on the different courses. He experiments with different types of shots until he’s able to use them in a practical way during a professional golf tournament.

Walt Disney constantly observed people and experimented with different ways to tell entertaining stories in practical ways. He was one of the first to use color in films, he embraced television when others ran away from it, and he created the first ever theme park.

We all have the ability to leverage technology in order to increase the exactness with which we perform. The key is to constantly study, observe, and experiment within our selected umbrella, and then use what we have learned in practical ways that add value to other people.

Step Four: Embrace Simplicity

Over the past 11 years, I’ve noticed that highly paid, intelligent, and hard–working individuals often times subconsciously make their work infinitely more complicated than it needs to be. In order to justify their salary and prove their commitment to the organization, they put themselves through the ringer. They work 80 hours a week on ridiculously complicated processes that generate small increments of improvement.

If that statement applies to you, I have one piece of advice: stop doing that.

Instead, I encourage you to embrace simplicity. Hone your processes until they contain three to seven steps that you can execute within a reasonable number of hours a week. (And 40 hours a week is a good place to max out at.) And then be ok with achieving great results with simple processes. Don’t fall into the trap that says, “If this simple process generated great results, then a really complicated process would generate even better results.” It doesn’t work that way.

Last year I bought an $1,800 computer that required five steps to assemble. I also bought an $18 toy for my daughter that required assembling hundreds of pieces with dozens of steps. Which company do you think provided me with the most value?

Select your umbrella, maintain focus at learning and experimenting and observing and improving for at least 15 years, leverage your body of knowledge in practical ways, and embrace simple ways to deliver value to other people. With this method, you’ll be well on your way to becoming an expert – a true precisionist.

Dan Coughlin is a business keynote speaker, management consultant, and author of “Accelerate: 20 Practical Lessons to Boost Business Momentum”, which made it to #4 on the Barnes & Noble Business Bestseller List. He has been quoted in USA Today, the New York Times, and Investor’s Business Daily. Dan’s clients include Coca-Cola, Toyota, Boeing, Marriott, McDonald’s, AT&T, American Bar Association, the St. Louis Cardinals, and more than 100 other organizations in over thirty industries. He speaks on entrepreneurial habits, quality, leadership, branding, sales, and innovation


CMO Guide to Brand Management Using Social Media

May 6, 2008

By Dan Schawbel

In 2005, Jeff Jarvis made every company think twice about customer service and brand management with his famous “DELL Hell” blog post. In his blog post he stated “I just got a new DELL laptop…the machine is a lemon and the service is a lie.” It is now 2008 and the conversation has been buried inside the social media playground, where citizen journalists carry a company’s reputation, more than any CMO, and customer service influences brand reputation more than ever. A recent survey by the Society for New Communications Research shows that almost 60% of participants view social media as a place to vent about customer support experiences. Although most CMOs would view this as a threat, the report also explains how 81% view blogs, online rating systems and discussion forums as places where customers gain a greater voice.

With millions of blogs and thousands of social networks, a conversation that once existed behind a locked door, now opens with social media. Thirty–seven percent of the US adult population uses social networks and there will be $1.2 billion spent on advertising on social networks this year alone (eMarketer). Even podcasting shows potential, with an audience that is projected to increase to 65 million in 2012 (eMarketer). Corporate messaging has decentralized and is made available through various channels of communication such as Twitter, blogs and Facebook. CMOs have no choice but to listen and learn.

Authenticity Matters

“Every CMO should know that not every brand is a brand people want to socialize with. You need to understand the limitations and opportunities of your brand within the audience’s mind and out in cyberspace,” says Laura Ries, President of Ries & Ries Focusing Consultants. Brands that have real values, emotions and meaning will be revered by customers and therefore will be spoken about. CMOs should strive to manage their brands so that their audience pays attention and turn customers into brand champions.

There are many new and exciting opportunities for CMOs in this web 2.0 world. John Moore, of BrandAutopsy.com fame, says, “Social Media helps small companies look bigger and helps big companies get smaller. Meaning, a small company can have a big presence online with customers through using social media. Conversely, a big company can get ‘smaller’ because social media connects companies to customers on a very personal level.” Social media places personal brands, that are tied to companies directly, in front of those who can impact their future. Some believe this is risky, but the smart CMOs will empower employees to carry forth the corporate message in an authentic manner.

Tips for CMOs:

Spend more time learning about social media before actually engaging.
This can be done by subscribing to many popular blogs in your space, which you can find through Technorati, Google Blog Search or by asking your PR agency or contacts. Learn who your new stakeholders and influencers are and identify ambassadors in your company that could interact with them to start conversations.

Become visible in the industry.
Whether it’s you or your direct reports, attendance at new media conferences will provide insight and best practices.

Take risks.
There are very few real social media success stories in corporate America because companies are in experimentation mode. Whether it’s a viral video, a blog, a wiki or a discussion forum, companies are looking to see how others react to their tools and strategies. The Blog Council was formed to help companies, such as Coca Cola, share failures and successes.

Command respect by being transparent.
Companies that connect with customers the same way they do with The New York Times or BusinessWeek will have a rude awakening. If you take anything from reality TV, you know that people care about authenticity and not acting. You need to start treating bloggers like real people and not press release submission services. The people that will succeed will tell bloggers exactly who they are and what their intentions are immediately.

Don’t be just another logo on a website.
Just because you brand yourself visually doesn’t mean people will care about you. I think podcasting is one of the key tactics to really connect with your audience these days. Make your business come to life and have your employees tell their stories. People remember faces and stories more than anything.

Realize that there is a shift in brand management control.
Brands have been swallowed by the end user. Now they have the privilege to spread the word, with or without an editor. Outside of the Web 2.0 bubble, social media is still relatively new. Enter at your own risk and always monitor your brand for feedback.

Dan Schawbel is a leading personal branding expert for gen-y. Dan publishes Personal Branding Magazine and Personal Branding Blog. He is also the first social media specialist at EMC2 and has seven years of experience in marketing.


Digital Notepads - Are They Any Good?

May 1, 2008

I attend a lot of meetings. I find that I take better notes when I write with pen on paper than trying to type with my 4-finger method. Consequently, I find myself transcribing my notes into my laptop so I can have electronic copies of them.

This takes a LONG time for me.

I have tried scanning in documents and using OCR software, but with handwritten notes it is terrible. I will not even attempt to clean up the documents. It is faster to transcribe.

I have been looking into digital notepads and wondered how well they worked. If you have used one or know someone who has, drop me a note in the comments section below. I wonder if it would be worth inversting in one….


21 Keys To Improving Customer Retention - Pt.2

April 30, 2008

Yesterday we offered you the first 11 tips of Mark Hallen’s checklist for improving customer retention. Today is the second installment with the final 10 tips.

12. Give Instruction On How To Get The Most Use From Products And Services
Obviously, this is most important with brand new customers, but also has retention value when an existing customer renews, buys a more expensive model, or accepts a new release of the product.

13. Do Not Turn All Communications Into Sales Pitches
Don’t train the customer to believe that anything with your logo is trying to sell him something. Communications that are thank you’s, welcomes, usage tips, anniversary messages, case studies, etc. make the customer feel that he is more than just a target for additional sales, and pave the way for opening the envelope when you are selling.

14. Assume That All New Customers Are Created Equal
When somebody first buys your product, you may not know how good a customer they’re likely to be. Only performance can dictate that. Therefore you won’t be able to pick and choose which customers to invest in with a relationship program. However, you can reduce or increase the investment in a customer as you see what kind of customer he is.

15. Don’t Try To Start The Relationship In The Middle
This is the corollary to #1 (realize that your retention program starts on Day One). While an action-based loyalty program can be augmented at any time, a true relationship program will get the biggest return by beginning at the beginning. There will be less effect with older customers.

16. Understand That Unexpected “Perks” Do More Than Expected Ones
Think carefully about how you position extras. Let’s say, for instance, that you’re marketing software to an installed base. If the upgrade mailing says “and you’ll get 30 days free support” it might get some extra sales, but it may also decrease response because the customer thinks support will be necessary. It also raises expectations and may lead to disappointment. However, if you tell users AFTER they upgrade “to thank you for your purchase, we’re giving you 30 days FREE support” it can’t have a negative affect. It lets them know you’re thinking about their welfare, since there is no (obvious) profit in it for you. In addition, because it was a “surprise” and not an incentive, users’ expectations for it are lower: whatever they get is a bonus.

17. Determine The Effects Of Any Retention or Relationship Program Only In The Long Term
By definition, any relationship program must be viewed as a long-term investment with the potential for a sizable, but deferred, return on that investment. Do not look to see results this quarter or even this fiscal year. Your customer will reward you for good products, service and treatment only after a long enough period of time that establishes this as your company’s way of doing business.

18. Make Customers Feel That The Relationship Is Worth Something
Here’s a real relationship killer. I get a mailing with a special “customer price,” then see a lower price in a store (or store circular) where anyone can walk in off the street. Treat me as an “insider,” eligible for things that a non-customer can’t get. Otherwise, what’s in it for me?

19. Keep A Control Group Long-Term
To accurately measure the affect–and ROI–of a relationship program, you must retain a control group that has absolutely no contact with any component of the relationship program. Just as important, every action of this control group must be compared to the test group for a long period of time.

20. Define Your Goals And Be Sure They Can Be Accomplished
Direct marketing is not a branding or image medium. Even mailing monthly, the frequency just isn’t there to create a brand. Direct marketing can reinforce what I already think about the company, but not change it. That’s why it’s so important to start with new customers; that’s when they feel best about us, so it’s the best time to build on that.

21. Do Not Even Think About A Relationship Program Without Reciting This Mantra: “LIFETIME CUSTOMER VALUE IS EVERYTHING”
All marketing should have lifetime customer value in mind, but it’s the whole point of relationship marketing. Three, five, 10 years from now, how much more business have you done with Customer A (in whom you invested in a relationship program) vs. Customer B (in whom you made no additional investment). If you don’t plan to look at the program this way, there’s really no reason to do it in the first place.

Source: This article came from Lee Marc Stein. Lee Marc Stein’s Direct Marketing Newsletter Issue #55.

Related Link
- 21 Keys To Improving Customer Retention (Pt.1)


Flock — A Bloggers Favorite Browser

April 2, 2008

Flock — A Bloggers Favorite Browser

Here is a post from dAlen about Flock, the Social Web Browser. If you blog, use Twitter, Facebook, Flickr, or YouTube you will want to check this browser out.

Flock also provides tools for bloggers and other users who want to create content—and that’s where this browser really shines. If you run a blog, you have the option of inputting your log-in information for a number of common weblogging hosts and services, such as Live Journal, Movable Type, or Blogger. Once you’ve entered that information, you can click on the browser’s Blog option to launch a pop-up window that is preconfigured with your weblog’s categories and posting options, and also provides space for writing an entry.

Read more…

Download Flock 1.1 for Windows, Mac or Linux

Related Article
- MacWorld: The Browser Bunch


Blogging, The Long Tail, And Leading vs. Following

March 28, 2008
Mark Cuban started an interesting discussion about blogging and following vs. leading in regard to content generation. The rules have changed and media as we know it is changing — vying for the ever elusive “repeat customer” and the income that they can bring [my reading between the lines]. Below is an excerpt of the article from Mark’s site. I encourage you to read it. Feel free to come back to WeirdGuy and let me know your thoughts.

If you blog, regardless of what software you use, you are a blogger and what you produce is a blog. If you want to call yourself a columnist, so be it. If you are a reporter in a 1 page internet only publication, yes you are.

From there, only one question comes up. Why. Why ? Why do you do what you do. Is it because:

You get paid to do it ?

Because you want to promote something or to promote yourself ?

Because you want to start a discussion ?

Because you want to communicate with customers, fans or ??

Because its a way to say whats on your mind ?

Because you want to make money from it ?

I’m sure there are other reasons to communicate on the web. What software you use, even whether you use video, text and/or pictures, really doesn’t matter.

What matters is why you do what you do.

For most of us, we start on the furthest reaches of the long tail of all content. To make money from whatever it is we produce is not only difficult, its near impossible. To get off the long tail is near impossible as well. Only a few will ever find their way to a point of generating enough consumers of our content to have any choice in whether we monetize or influence a material number of people. Others of us will still be in the long tail, but have influence in a small verticial segment important only to those who already know us, or come to know us. Its possible to be a big player in a small pool, and get paid for it, still reside on the long tail.

The hope by all on the longtail is that the “quality” of the publication will garner enough consumers to move them off. Like the artist whose art is better, the band or musician whose music is better, the producer, director or actor whose video is better. Everyone hopes that quality of content is the final arbiter of attraction and success.

The worst part of it all is that when you are on the long tail, it takes a lot of money or luck to get off and 99.99pct , never get off. Which is exactly the definition of the longtail.

Thats for individuals.

For corporations who publish on the web (as opposed to aggregate 3rd party content), again, regardless of what content management software they use, or what they call themselves, the longtail is death. If you are a blogger, and you work for a major media company, you are born with a silver spoon in your mouth. You are granted a platform with traffic. Thats the good news. The bad news is that you also have ratings. If you can’t hold your traffic or build upon it, you better hope you generate sufficient value in other places, or your days of publishing on the web may be numbered. For those of you who haven’t noticed, paid bloggers do come and go from media websites if they don’t produce. But wait, there is worse news.

Read more… 


Rethinking Life and Relationships With Web 2.0

March 26, 2008

This video from Digital Ethnology demonstrates the changing paradigm of content/information transfer and their inter-relationship with our shifting lifestyles.

After watching it, tell me what you think will be our greatest challenges over the next 10 years. Comment below.


Mandatory Ping Pong In The Workplace

March 12, 2008

Mandatory Ping Pong In The WorkplaceBy E. Brown

I had lunch today with my friend, Tim, who gave me a tour of his offices afterward. What struck me was 2 things:

  1. Everyone seemed genuinely engaged in what they were working on
  2. Everyone seemed genuinely happy and content

To some of you who read this, my examinations may be commonplace, yet to others of you this may be foreign and even a little bit envious. I would venture to guess that many of you fall into the second category. You have never experienced a work environment where you were genuinely engaged, believed in what you worked for everyday, and were happy and content to go to work.

Many people I talk to long for this kind of workplace. There are numerous studies that show the value of this kind of workplace. My friend Alex is on a crusade to promote “happy” workplaces. So, what can you do?

Well, you have a couple options. One of which is to look for this kind of organization that you can give yourself to — one that you appreciate and one that appreciates you! Another option is to attempt to create this kind of environment within your current workplace. Is it doable? It depends on the level of influence and determination you have. Explore all your options. Wouldn’t you rather get up excited about what you’re doing for work rather than dragging your rear into a dull lifeless job while waiting for retirement?

It’s possible. I have seen it. Granted, I have seen it in a handful of places, but those are becoming more frequent. Get started today! Bring a Foosball table into the office, have an afternoon that you take the staff to the movies, do something — anything to make work fun and engaging.

BTW- did I mention, Tim’s office was having a mandatory Ping Pong tournament? Everyone had to play singles or doubles. What do you think of that? Mandatory fun!

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Looking For Work? Knowing Someone On The Inside Has Perks

March 12, 2008

By Debra Feldman | JobWhiz

To overcome their innate resistance to external candidates, nowadays employers are especially keen on employee referrals. According to CareerXroads, a recruiting consultancy, these are becoming a proportionately bigger source of hires. Historically, between 70% and 80% of new hires are based on a personal connection or a networking referral. This means that job seekers across all industries and functional disciplines should allocate their time and resources to promote existing connections and establish new relationships. This includes relationships with current and former employees not just where they have worked, but where they want to work. Such inside relationships are proving to be a competitive advantage in today’s environment.

This recommended proactive networking strategy puts prospective candidates in touch with appropriate inside leads before positions are advertised to outsiders. This offers a distinct advantage in the modern world of mass resume submissions and voluminous applications for each available opening.

Personal connections are clearly good to have for a variety of reasons. Active contacts enable candidates to monitor the recruiting process more closely through internal channels. Having an association with a current employee increases the level of shared trust and mutual commitment to hiring managers. Often hiring managers are seeking a new employee with a genuine interest for joining the team and meeting the company’s needs, beyond the attached salary and relevant perks.


7 Steps To Better Your Personal Networking Experience

March 11, 2008

By Renea Myers | Renea Myers Marketing

Networking isn’t as easy as just showing up to an event and handing out business cards. Networking is an art. Here are seven ideas to get you started on a master plan.

1. Wait for the right window of opportunity to share your information.
Show an interest in others first and then when the focus turns to you, share your business card and business goals. When someone walks in handing out business cards indiscriminately, it’s tantamount to “network spamming.”

2. Networking is about looking for opportunities to give.
Anyone is capable of great networking through good listening and caring about others’ success. Furthermore, everyone has a wealth of resources to offer. If your first goal is to be a valuable resource to others, the networking karma will be returned many times over.

3. Become adept at gathering information.
After you have built relationships with your contacts, it’s time to share your business needs. Be as specific as possible when asking for leads, referrals or information. Specific requests glean the best results. It’s also helpful to provide examples of how you have helped a client. Always acknowledge any kind of help you receive and ask how you can return the favor.

4. Find your comfort zone.
If you’re uncomfortable in a new group situation, it’s helpful to have a job. Volunteer to work registration or serve as a greeter. You will meet the attendees, but you’ll also be positioning yourself as one of the “inner circle.” You can also mitigate the fear of rejection by getting into the habit of talking about your business goals in a conversational manner, avoiding “yes or no” questions. You can also ask for “advice” instead of business leads. People like to be asked for their opinion.

5. Identify your sphere of influence.
Make a list of people you know who are considered “connectors” to your customers, prospects, or industry. Identify which ones are in your sphere of influence. These are people who consider you visible, credible, resourceful and knowledgeable. Look for opportunities to build relationships with connectors and grow that sphere.

6. Strategic organizational involvement.
Consider getting involved in select organizations such as your industry group or your best customer’s trade association. Be willing to take on a leadership role, but if you’re not willing to commit the necessary time, don’t add your name to the list. Additionally, finding creative ways to contribute will differentiate you within the organization. Remember, having your picture taken is a good thing, so don’t get shy!

7. Develop some stealth marketing strategies.
• Be willing to give away something to build visibility
• Attend industry trade shows to evaluate the competition
• Teach a class
• Write an article or a column
• “Own” a restaurant or coffee shop. If the owners/servers know you, they will readily honor special requests and your guests will feel more comfortable
• Prepare for networking events as if it were a sales call

Source: Renea Myers is the President of