Inbound Social Marketing and Nonprofits

April 29, 2013

socialmedforsocialgoodI recently read Heather Mansfield’s book, Social Media for Social Good: A How-To Guide for Nonprofits. As I finished the book several thoughts came to my mind:

  1. Why have few nonprofits made major investments in inbound social marketing?
  2. How come nonprofits do not seem to understand the ROI or value of integrating social media across the organization?
  3. When will more nonprofits have a dedicated person for inbound social marketing?
  4. Why do many nonprofits think of inbound social marketing as an optional or add-on part of their overall marketing, PR, and donor development strategies?

As I thought through these questions, several possibilities came to mind based on my experience with nonprofits across the country:

  1. The entry cost for social media management and inbound marketing tools seems too expensive for many donation-based nonprofits.
  2. Determining the ROI for inbound social marketing campaigns means having a solid handle on existing data trends and intensely tracking and comparing the impact of social marketing campaigns across all channels.
    1. Integrating social across the organization is rarely heard of and usually relegated to the marketing department – never being considered for customer service, donor development, public relations, support, R&D, nor sales.
  3. Dedicated resources cost, yet if you want to do inbound marketing right it is worth the investment to get the right person or team in the door to monitor and manage it daily.
  4. Inbound social marketing is here to stay and works best when it is integrated across all departments: operations, HR, marketing, PR, IT, broadcasting, customer service, and development.

Certainly, some will push back on these ideas it is built on my experience interacting with nonprofits. It is unfortunate, but I can count on one hand the nonprofits that have a dedicated resource for inbound social marketing.

This is where Heather’s book comes in. Every nonprofit C-Level should read this book. While a few may see this resource as a primer, everyone will get nuggets of wisdom to apply to their organization. An excellent companion book for ROI and social analysis would be Social Media ROI by Olivier Blanchard.

Start With Benchmarks

Below is a list of benchmarks that Heather has seen through her years of experience with nonprofits. While these are not strictly to be adhered to they are excellent goals to shoot for.

  • 5000 fans/followers as a first tier goal
  • 10,000 fans/followers as a second tier goal
  • $2,500 – $10,000 annual budget for:
  • eNewsletters
  • List building
  • Donation landing pages
  • 20% email opens as a first tier goal
  • 25% – 35% email opens as a second tier goal
  • eNewsletter of 500 words with 1-2 updates per month
  • $12.48 is the average value of an email subscriber
  • Online giving should equal 25% of all organizational giving
  • 40-50 hours a week for social media management

Best Practices

I have also included a list of best practices that Heather recommends. Look at your organization and weigh these in light of your current situation.

Facebook

  • 6-10 posts per week (1-2 day)
  • Goal is for 1 comment and 3 thumbs up per each status update per 1000 fans
  • Ads equal $1.07 spent to acquire a fan

Twitter

  • “Old school” retweet 80% of the time
  • Auto-RT (retweet) 20%
  • 25% of all tweets should be replies and retweets
  • 4-6 tweets a day (20-30 tweets a week) 8am-8pm

YouTube

  • 1 video per quarter (3-4 per year)
  • Create a “Favorites” channel
  • Customize and brand your YouTube page

LinkedIn

  • 1-2 updates per week
  • 2 hours a month participating in online groups
  • Comment or participate 1-2 times per month to get your name out
  • Goal of group size should be 5000
  • Rotate “Manager’s Choice” discussions 2 times a month
  • Send group announcements 1 time a month featuring 3 articles
  • Launch a sub-group after the main group has reached 5000 members

Blog

  • Post 1-2 articles per week
  • Post summaries from events 1-2 days afterward
  • Choose only 1 category per post

FourSquare

  • Create a FourSquare Business Page
  • Add a reward for checking in or stopping by

Mobile

  • Link to mobile channels from mobile site
  • Text message open rate should be 90%
  • Send no more than 2-3 text messages per month
  • Expect to budget $10,000 to build a custom smartphone app
  • Promote apps for 2-3 months per year

Heather’s book if full of good information and how-to advice. You will especially like the checklists for getting started and tactical planning.

If you’re part of a nonprofit, purchase a copy of Social Media for Social Good and begin implementing the information immediately. If you have already been involved in social media marketing then compare your benchmarks for success to those above. You do not need to start with a big budget but in today’s world you have to be involved with inbound social marketing. It is not too late to catch up and you surely don’t want to get left behind.

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14 Tips For A More Effective Online Survey

December 20, 2011

By Dana Fine

Developing a useful, well-written online survey that extracts the information you need from your users can be a challenge. In this article, I will review 14 tips for creating a useful online survey.

  1. Write a brief, concise survey. Start with a mental framework that focuses on only what is essential to know. Ask questions only if the answers will give you the data you need and can use. Try to envision each question as its own specific theory that you are testing. In addition, research has shown that people skim and skip on the web, so your online survey completion rate will be higher if the survey is short and succinct.
  2. Try to begin the survey with interesting questions. Interesting questions will inspire the respondent to keep reading and complete the survey.
  3. Develop questions with answers in the proper format for your purposes. For example, if you believe your students need more time to complete the questions in your lesson, ask, “How long did it take you to complete the unit and accompanying questions?” with various time intervals as possible answers.
  4. Plan ahead of time how you and your company will analyze the information before you send out the final version of the survey. This may affect your questions and format when you realize that the statistical analysis you need to perform.
  5. Use the simplest language possible and respect the respondent’s dignity when constructing questions. Your survey respondents will undoubtedly come from many different groups.
  6. Use neutral language. The online survey is being developed to find out what your audience thinks and is not a forum for you to air your perceptions or opinions.
  7. Relax your grammar a bit so your questions do not sound too formal.
  8. Be sure to ask only one question at a time and put them in a logical order.
  9. Avoid double negatives, difficult concepts, and specific recall questions. Respondents are easily perplexed when trying to interpret the meaning of a question that uses double negatives.
  10. Try to use more closed-ended questions, with no more than one or two open-ended questions. Respondents usually have a better understanding of closed-ended questions because they are more straightforward and offer responses they can choose from. Open-ended questions require a written response.
  11. Scaled response questions should have answers that are at balanced, comparable intervals. For example, offering choices of excellent, very good, good, and terrible would cause you to miss important information in between the values of good and terrible.
  12. Whenever possible, responses should be developed as discrete amounts instead of general statements of quantities, with specific options from which to choose. It’s better to ask, “How many times a month do you go to the movies?” “0”, “1 to 3 times a month”, “3 to 5 times a month or more”, instead of “How often do you go to movies?” “almost never”, “once in a while”, “I am there at least once a week”, etc.
  13. Name your survey and write a brief introduction. It prepares them for what is to come.
  14. Craft a well-written subject line for the email you send with the survey to capture your respondents’ attention.

In summary, a well-written online survey has higher completion rates and is an effective method for gathering information.

About the Author:

Dana Fine is a Senior Instructional Designer at SyberWorks, Inc http://www.syberworks.com. SyberWorks is a custom e-Learning solutions company that specializes in Learning Management Systems, e-Learning solutions, and custom online course development. Dana is also a frequent contributor to the Online Training Content Journal.


Web Strategy: Doing The Right Things

October 17, 2011

This is an article I wrote for the Five Q blog – Enjoy!

“Strategy is doing the right thingsand tactics are doing things right.” Everything rises and falls on your web strategy, which is why it is critical to place such emphasis on it being part of the project process, no matter how large or small.

Strategy questions are the foundation for any organization’s web initiatives. Without a solid web strategy, everything else will crumble and fall. Imagine building a house. You don’t start by nailing siding to the framing; you begin by determining the purpose and needs for the house:

  • How you will use the house?
    • Do you like to entertain or do you like private spaces?
  • How many people will be living in it?
    • Will you have occasional overnight guests or will your in-laws need a suite to live out their years?
  • How much money and time can you afford to spend on building the house?
    • What are the features you need to have now, and which ones can wait until later?

Having these determined first ensures that the plan foundation will be solid. A website is much the same way.

Preparing The Foundation

To build a web presence that you will not quickly outgrow, start with the following questions:

  • Who are you talking to? Do you have a clear understanding of your existing web audience? Why do they come to your website? Why should they come? What are their unique needs compared to another audience type (e.g., a Baby Boomer vs. a Gen Xer)? How many different audience types do you expect to reach? How do they each use the Internet?
  • Where is your audience going? If you have a website, where do you get most of your traffic on the website…and do you know why? Are you providing for your visitors’ needs or only your own? Where do you want people to go on your website (i.e., what are the main calls to action)?
  • What media draws your audience? Are they looking for community and social interaction? Are you using audio and video content to engage your visitors? What formats and platforms should you make your content accessible in: desktop/laptop, mobile phones, tablets, impairment friendly?
  • How do you build the right web team? Are you planning on maintaining the website and content yourself? Do you have an in-house web team? Does your team have all the necessary skills to take care of your web-related needs? Do you need the assistance of outside partners—vendors, agencies, interns, volunteers?
  • When will you see a return on investment? What will you be measuring and analyzing? What are your Key Performance Indicators (KPIs)? How will you know when you are meeting your targets? How do you know what strategies you will need to change or revise?

Can you see how these impact your project from the start?

Ready to Strategize?

These questions should be reviewed and revisited through your web project process as well as regularly after launch. Successful organizations are the ones that stay flexible enough to change, adapt, and grow when it makes good strategic sense.

Ready to get started? Take our self-evaluation form and take the first step toward building your successful web presence.

Comment Below:

  • Have you tried to create a web strategy? What parts did you find most and least valuable?
  • What other core questions need to be answered before building a website?

Mobile Websites: Strategy Plus Tactics Equal Success

September 17, 2011

This is an article I wrote for the Five Q blog. Enjoy!

With the rise of mobile devices–laptops, tablets, and smart phones–having a clear mobile strategy is a must. If “strategy” is doing the right things, and tactics are “doing things right”, then there are multiple things to consider when creating a mobile strategy.

Data Analysis

Good decisions are made with good data. Reviewing your mobile trends in your web analytics tool will help you see trends as well as learn more about your mobile audience.

Key items to review in your analytics for mobile:

  • Mobile traffic on your website
  • Mobile devices used: iPhone, iPad, Android, Blackberry, etc.
  • Mobile browser usage
  • Top entry pages
  • Top exit pages
  • Bounce rate and more

Having a good understanding of how mobile users are accessing and viewing your web content will help you better set the direction for your goals and metrics.

Goals and Metrics

All good strategies begin by identifying your key goals for building and delivering your mobile brand. Some examples could include:

  • Expanding your reach
  • Increasing sales/donations
  • Usability for mobile users
  • New market outreach

Once your goals are established, then you can set your clear and concrete metrics for success. Some metrics for success could include:

  • 50% increase in page views for the website
  • 100% increase in time on website site
  • 25% increase in donations
  • 20% increase in contact form inquiries
  • Adding 1,000 new Twitter followers
  • Increase to 5,000 new Facebook fans

Remember that your goals and metrics should be grounded in data as well as flexible enough to adjust to keep pace with the activity your users are experiencing on their mobile devices.

Best Practices

Now that your goals and metrics have been established, you can consider some best practices in developing your comprehensive mobile strategy:

  • Mobile Visitor Goals and Mobile Surfing:
    • Visitor’s goals will be different when visiting the mobile website than when visiting the desktop website.
    • A Nielsen study from May 2010 showed that Americans spend the bulk of their time on their mobile phones checking email, visiting social networks, and reading the news.
    • Mobile users will often be interacting with mobile websites in 5-7 minute chunks of time.
    • Therefore, they will have less time and desire to read content.
  • Mobile Content:
    • The best mobile websites do not simply make the original website viewable in a mobile browser, but restructure the website to meet the needs and goals of the mobile user.
    • Content blocks need to be shorter than they are on the desktop version of a website.
    • Navigation needs to be limited to meet the immediate information needs of mobile users and should be action oriented.
  • Mobile Donations:
    • Making a donation may not be the first thing a mobile user thinks to do, but if the timing and ask are appropriate to the channel, increasing donations via mobile is an attainable goal.
    • For text message donations, you are limited to $5 or $10 per gift.
      • This may not be strategically aligned with your ministry/organization’s objectives to further develop donors who are able to give more or those who would be willing to donate more if approached properly.
      • The dollar limit may likely cause someone who would be willing to donate a larger amount to settle for donating $5 or $10 since it is the path of least resistance.
    • If using a donation form, make it as easy to use as possible, including pre-populating it with the visitor’s information when they access the link from email on their mobile device.

Responsive Design & Progressive Enhancement

A trending discussion about mobile design revolves around Responsive Design and Progressive Enhancement.

Responsive Design allows your site to be designed to perfectly fit a specific platform/environment–smart phone, tablet, or desktop–with a single design. Through specific adjustments to the website code and style sheets, the design scales and responds accordingly per the device. Here is additional information about responsible web design and its adaptations for mobile.

Progressive Enhancement, on the other hand, “is a way of designing web pages so that the more features a user agent supports, the more features the web page will have. It is the opposite of the design strategy graceful degradation that builds pages for the most modern browsers first and then converts them to work with less functional browsers.” (About.com) A how-to guide for progressive enhancement is provided by Webdesigner Depot.

Knowing that the design is also part of the user experience is something to consider when crafting your mobile strategy.

Deliverables for Your Mobile Strategy

Keeping the goals, metrics, data, and best practices in mind when developing your mobile strategy will lead to success. You will also want to include in your strategy:

  • Audience Analysis: clear definitions of your mobile users, trends for different demographics, and usage patterns
  • Mobile Sitemap: defining the core website navigation and pages for your mobile offering.
  • Mobile Wireframes: taking into careful consideration that your mobile audience will interact with your mobile website differently than on a desktop, establishing a clear information architecture for mobile will be key to ensuring no gaps exist in the user experience.
  • Mobile Design: with the information design complete, you can elevate your wireframes to life through your mobile design.

Be sure to work closely with your web team to ensure that your goals and metrics are clearly being met throughout the mobile production process. As technology continues to evolve, you want to be sure that your mobile strategic efforts grow with your brand.

Comment Below:


10 Practical Tips For Facebook

May 19, 2011

When it comes to social media tools like Facebook, we are often asked, “How can I get more mileage out of [Facebook]?” and “How can I leverage Facebook for growing my organization?”

With the recent interface changes and the opportunity to reach over 500 million active users, Facebook has become the social media tool of choice. This month, we want to give you our 10 Practical Tips for Facebook.

  1. Create a Facebook Page
    Most users start with a Facebook Profile. Profiles are intended for personal use. Facebook Pages are for business use, and offer a more robust set of features for content management. Facebook has even provided instructions for converting your Profile to a Page.
  2. Establish Your “Vanity” URL
    This is the customized extension for your Facebook Page: http://www.facebook.com/MyAwesomeCompany. This will make it easy for marketing and publishing your Facebook web address. You can get a personalized URL after your Page has been “Liked” by at least 25 people.
  3. Post Regularly
    We recommend posting with the same frequency every other day and on weekends (we typically recommend posts in the mornings). This is the time you will get the most amounts of interaction, and that is the strength behind Facebook. We also recommend having multiple Page Administrators so in the event you are out sick or unable to publish, another administrator can jump in.
  4. Take Part in the Conversation
    Your followers want to feel a sense of connection to you—a sense of community. Only posting information without responding to comments makes people feel ignored and not valued.
  5. Be Authentic
    Every organization has a “tone”. Remember on Facebook, people expect you to be real and a little casual. Don’t be afraid of this. Show that your authentic responses are coming from a person by adding your name to the end of a company-related post.
  6. Metrics are Your Friend
    Use Facebook Insights to see how your Page is being used. You can review statistics on wall posts, page views, discussion topics, and photos views. Also, “listen” to the conversations happening on your Page. This will help you gauge audience interest.
  7. Add Images, Links, Feeds, and Videos
    Photos are a great way for people to feel connected to what you are doing as an organization. Tag your images for SEO by including your company name, location, and relevant keywords in your captions and album names. Leverage the power of links by including links not only to your branded website content, but other relevant and related topics through feeds or manual updates. Finally, videos are a fun way for people to see and hear you, as well as learn from your expertise on a subject.
  8. Promote through Cross Pollination
    Be sure to link from your website, blog, emails, and social media feeds to your Facebook Page. Encourage your Page followers to link to your Page as well as share with their friends. You’ll be surprised how quickly your network will begin to grow.
  9. Optimize Your Page for Search
    When creating your vanity URL, use “key words” for your organization such as your organization’s name. Be sure to keep it as simple as possible, and remember once you have chosen a name you cannot change it. Also, be sure to adjust your privacy settings for search rankings.
  10. Advertise on Facebook
    If you feel your content is relevant and want to further target your audience, try Facebook advertising. Be sure to review the “Best Practices” and “Reasons for Rejection” as you begin. When pricing your ad, we recommend using “Pay Per Click”, since click-thrus are typically low on Facebook. Don’t let this worry you, as your ad will be viewed by thousands and drive awareness and interest.

Food for Thought:

  1. If you already have a Facebook Page, what other tips or advice would you recommend?
  2. What is the biggest mistake you are seeing from other organizations/companies on their Facebook pages?

Facebook Changes That Affect Your Page

March 12, 2011

It is offical: as of March 11, your Facebook pages are now using iFrames. What does that mean? For the average user, it really won’t mean much since the way you update your Facebook page will be the same, for the most part. For the more sophisticated user, here are a few things you will want to pay attention to: FBML has gone away and you can host your own media using iFrames.

Facebook Markup Language
The FBML tab is gone. If you used FBML on your old page, the tab will still be there but Facebook will not allow creating any new custom FBML tabs. Luckily, there are several companies that have come to the rescue and created applications you can use to continue to leverage FBML:

For more information about what this means for you, see Mari Smith’s post about iFrames and Fan Gates.
Other Items of Interest
Over the last months, Facebook has been making other changes as well, the most noticeable differences are Use Facebook As Page and Real-time Analytics for Social Plugins.

Use Facebook as Page
You used to access your Facebook page from the bottom of your profile, but now you can use the Account drop-down to use the feature Use Facebook as Page. When you click on this, you will be given a choice of the pages you own and can switch with a simple click. Switching back is just as simple: click on the Account drop-down and click Switch back to [your profile name]. Aside from the FBML changes, you can edit your page just like before by accessing all your tabs from the left sidebar.

Real-time Analytics for Social Plugins
Facebook also recently announced website and social plugin analytics to their Facebook Insights. This will allow you to gather more actionable data about your page and how well it is performing.


Food for Thought:

  • Have you already started implementing some of these changes?
  • What could you use a little more information about?

Tight Budgets Breed The Best Innovations

June 23, 2010

By Dan Coughlin

Innovative thinking means searching for and implementing a better way.

That’s it. Nothing more. Do not overcomplicate this topic. It’s not about pontificating on highly theoretical concepts and wasting a lot of money. Innovation is improvement in motion.

A business innovation is the process of creating additional value for your customers that they will pay for at a greater profit for your business. Your innovations have to do both: increase value to customers and increase the profits that your organizations make. Creating value that erodes profit is not a business innovation. It’s actually a self-induced death blow to your business.

The Process of Innovation

Step One: Focus, don’t spend.

For many years I worked with executives in one of the world’s largest companies. Each quarter we would study the business results of the industry in a wide variety of categories. Every quarter one of my client’s competitors, which was much smaller and had far fewer resources than my client, would win in several key performance categories.

I didn’t understand what was happening. The people at my client organization worked incredibly hard on a large number of projects to create and deliver more value to the customers. They invested enormous resources into these innovative projects. And yet this small competitor kept outperforming them quarter after quarter.

Then one day my client hired one of the key executives from this competitor. On her second week on the job I asked her, “How in the world did your former company keep outperforming your new company?” What she said I will never forget.

She said, “We had very, very limited resources. We couldn’t try a lot of things. We had to succeed with the few projects we could afford to do. We were forced to concentrate on delivering great value on one thing at a time. Here we have tons of resources. And that’s the problem. It allows us not to have to focus in order to survive. So we end up doing too many projects and overwhelming our front-line employees and customers.”

Within a few years my client’s organization was achieving incredible results that were lasting far longer than ever before. What was the difference? In spite of having massive resources to work with my client narrowed their focus to a few key areas. No longer did they allow themselves to go off on three dozen wild tangents. They poured all of their effort and concentration into improving just those few areas. Today they are achieving truly remarkable results quarter after quarter.

Note: recessions are good for innovation. It forces every company to operate within a tight budget and be extremely focused. This tight area of concentration generates far more useful innovations than the conceptual free-for-all that companies often use during good economic times.

In the past six months I have served as a business speaker to the National Automobile Dealers Association, National Association of Home Builders, and a national conference of a major residential real estate company. These were three of the hardest hit industries in the past three years. Yet I didn’t hear talk about gloom and doom at any of the meetings. I saw and heard a lot of ideas about how people were working to create greater practical value for their customers in a few concentrated areas. It was clear that everyone understood that innovative thinking was a requirement to survive through this recession and thrive on the other side of it.

What is the one area that you are going to focus on improving for your customers?

Step Two: Ask.

Of course, one way to find out the best area to focus on for customers is to ask the customers. I suggest a simple question such as, “If there was one thing about your experience with this product (or service) that you would like improved, what would it be?”

Now be patient. Customers don’t have the answer on the tip of their tongues. Allow them to think. If they can’t think of anything, you can follow up with probing questions on specific aspects of the product or service. Another approach is to ask, “What was of value to you with this product, what was not of value to you, and what would have been of greater value to you?”

Before you start to come up with an innovative product or service, identify the statement you are trying to fulfill. Write a one- to three-sentence description of the desired outcome. Say you want to create a new countertop in public bathrooms for the sinks and faucets. Your statement might say, “In the end, we want a countertop that stays dry so people can place a book or small bag on the countertop and the item won’t get all wet.”

Innovations don’t have to be about computers or cell phones or medicine. Innovation is about searching for and implementing a better way. That “better way” can happen in any industry.

Step Three: See.

Remember: insight comes from sight. If you want to understand the customer experience in order to improve it, then go see for yourself what it is that customers go through. Don’t just ask them for ideas on how to improve the experience. Go look for yourself.

A few weeks ago I bought a quarter-sheet cake for a Valentine’s Party at my church. I went to the bakery, and asked the baker if I could see the cake before I paid for it. She opened the box, and it said, “Happy Valentine’s Day, St. Lucas Women in Red”. I looked at the cake, I looked at the baker, and then I said, “Why does it say, ‘St. Lucas Women in Red’?”

She pulled out a sheet of paper, and said, “It says right here, ‘St. Lucas Women in Red’.” I looked at it, and I said, “I meant I wanted the frosting in red, not the words.” She said, “No problem.” She scooped off the red letters and replaced it with vanilla frosting.

At the party that night I told that story. Someone else said, “I had that same experience at that bakery.” If the owner of the bakery had been a customer of the bakery, then he or she may have gained the insight necessary to create a better experience for customers.

Step Four: Stop and start over.

Sometimes you have to start over from scratch. Don’t feel compelled to merely tweak what you’ve always done.

Several years ago McDonald’s sold Salad Shakers. The idea was to put the salad dressing in a cup with the salad ingredients. Then you shook it up and, voila, you had a salad. Only problem was there were a lot of problems. You had to ask for a plate to pour the salad onto after you shook it up, and the salad dressing oftentimes ended up on the customer’s clothing.

So McDonald’s stopped and started over. They gained insights from customers. They went and observed the Salad Shaker in action at restaurants. And then they came out with a completely new salad, their Premium Salad. This new salad has been wildly popular for several years and helped to significantly increase sales of Happy Meals.

Don’t be married to your current way of doing things. Once you’ve identified the statement you are trying to fulfill and have gained insights into what customers really want be willing to take out a blank sheet of paper and start with new ideas on what will deliver the value that you want to deliver.

Step Five: Improve.

A prototype is a model that represents what your idea will look like when it’s put into action. You can create simple prototypes for both products and services. Use cheap, basic materials to assemble your prototype. Use paper, napkins, paper towels, paper clips, cardboard, and Styrofoam. Don’t use expensive materials to make fancy looking models. That’s a waste of money.

When you are explaining your concept you can refer to the prototype and that may very well help the other person understand better what it is you’re trying to get across. My all-time favorite book on innovation is The Art of Innovation by Tom Kelley, who is the general manager of IDEO. My favorite quote from that book is, “If a picture is worth a thousand words, then a prototype is worth a thousand pictures.”

Start with five or six prototypes under the area of focus that you selected earlier. Study the prototypes, capture the best ideas, and then continue to make prototypes as quickly as you can as better ideas evolve.

Notice so far you have not spent very much money. You’ve invested time in talking with customers, observing customers, and developing prototypes. The process of innovation is not expensive. The primary investment is a mental investment, not a financial one.

Keep improving the prototypes until you land on the one that you are ready to actually create and deliver into the marketplace. This is where the costs primarily occur. You will have to spend some money in producing the product, training people on the new service they will be delivering, and on marketing the new product or service. However, notice that if you hold off on the spending until this stage you are able to provide something into the marketplace that has a far better chance of success at a lower overall investment from your business.

Step Six: Sell.

At some point you have to attempt to sell your innovation. You can’t innovate in a vacuum forever. You’ve got to put your idea out in the market and see how people respond to it. Innovation does not end with the first sale. Innovation is an on-going process. Find out what customers like and don’t like in your new product or service. And then keep working to make it better and better.

Step Seven: Find out if the proper connection has occurred

One important question to ask after your product or service has been in the market for awhile is, “Do customers feel they received the value that we intended to deliver to them?”

There is value to you regardless of the answer to that question. If customers feel they are receiving the value you wanted to deliver, then you can tell how much this value is worth to them. If customers believe they are receiving some other value that was unintended, then what is it? Perhaps that unintended value can lead to great profits for your business. If customers feel they are receiving no value from this new product or service, then you can work to determine if you need to scratch the idea or merely modify it.

My point is that I don’t want you to just stop after you’ve sent the new product or service into the marketplace. Allow customers to teach you what you don’t know about this new innovation. It doesn’t matter what value you think you put into the marketplace. What does matter is what value your customers think you put into the marketplace.

Keep searching for and implementing a better way. It is the key to surviving in tough times and thriving in good times.

About Dan Coughlin

Dan Coughlin teaches practical ideas that improve business performance. His purpose is to work with executives and managers so they achieve great performances. He is a business keynote speaker, management consultant, executive coach, and author of three books on management performance, including Accelerate, Corporate Catalysts, and The Management 500. Dan’s new book Find a Way to Win: Management Insights from Terry Michler, America’s All-Time Winningest Soccer Coach, will be published in May 2010.


Why You Do Not Want A Job

December 8, 2009

By E. Brown (Repost)

Did you know that many people use the words, jobcareer, and vocation synonymously? Are you one of them? These words are actually very distinct with distinct definitions.

The Dictionary says of these:

Job – A paid position, responsibility, or piece of work.

Career – Time spent in an occupation for a significant period of one’s life.

Vocation – A strong feeling of suitability for a particular career or a person’s main occupation.

When thinking about your work, how do you see yourself positioned? Many newbies to the workforce see themselves in particular jobs for the money. Yet studies have shown that after 5 to 10 years, money is not the prime motivator many thought it was. Many lack passion in what they do, but it pays the bills so they stick it out in an environment they dread returning to each Monday morning. Today, employees are asking themselves if they are truly making a difference with their lives in regard to work. After all, in the western world, work is such a big part of one’s life, you cannot help but wonder if there is any lasting impact. “Is this all there is?” many are asking.

So, how about you? Are you in a job, a career, or a vocation?

Dan Miller offers the following definitions as you think about your life and its purpose as related to work. Read on.

Job - A job is the most specific and immediate of the three terms. It has to do with one’s daily activities that produce income. The average job is 3.2 years in length, meaning the average person will have 14 to 16 different jobs in his/her working lifetime. Jobs will come and go….

Career - Career comes originally from the Latin word for “cart” and later from the Middle French word for “racetrack.” In other words, you can go real fast for a long time but never get anywhere. That is why in today’s work environment, even physicians, attorneys, CPAs, and engineers may choose to get off the expected track and choose another career. You can have different careers at different points in your life.

Vocation - Vocation is the most profound of the three, incorporating calling, purpose, mission, and destiny. This is the big picture many people never identify for themselves. It’s what you’re doing in life that makes a difference and builds meaning for you, which you can review in your later years to see the impact you’ve made on the world. Stephen Covey says that we all want “to live, to love, to learn, and to leave a legacy.” Our vocation will leave a legacy. The word vocation comes from the Latin vocare, which means “to call.” It suggests that you are listening for something that is calling out to you. Everyone has a vocation or calling. (48 Days To The Work You Love, pages 38-40)

Anyone can do a job. The question is, have you been listening for your vocation? Are you fulfilling a purpose beyond the weekly grind? Are you proud and excited about the legacy you are leaving?

These are not easy questions to answer. They will take some introspection but in the end you will find the time you took was worthwhile. You will approach work with exuberance.

You will have fun.

You will find yourself content.

Contentment is not a word used much anymore. Yet, isn’t that something we all want at the end of the day - contentment?

Go. Pursue your vocation and at the end of your life you will find contentment!

Now tell me about you — are you in a job or vocation?

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Is A Balanced Life Really Attainable?

November 17, 2009

Note: Reposted as a good reminder

This is one of those primary yet tough life principles for me. I have learned that I need others in my life to hold me accountable to this principle. Accountable to my dreams, goals, and aspirations as a businessman, father, and husband. What is this primary life principle? It is balance.

I can still hear Mr. Miyagi yelling at Daniel LaRusso in the movie, The Karate Kid, “Balance Daniel-san, balance!” There is some truth to this in the concept of “life-balance”. We’re all torn in two directions, as illustrated below:

Work . . . . . . . . . . . . . . . . . .
Action . . . . . . . . . . . . . . . . .
Leading . . . . . . . . . . . . . . . .
Speaking . . . . . . . . . . . . . . .
Productivity . . . . . . . . . . . . .
Serving . . . . . . . . . . . . . . . .
Giving . . . . . . . . . . . . . . . . .
Applying . . . . . . . . . . . . . . . .
Confidence . . . . . . . . . . . . . .
Society . . . . . . . . . . . . . . . .
Duty . . . . . . . . . . . . . . . . . .
Joy . . . . . . . . . . . . . . . . . . .
External Life . . . . . . . . . . . . .
Leisure
Meditation
Following
Listening
Recreation
Waiting
Receiving
Learning
Humility
Solitude
Freedom
Sorrow
Internal Life

So, how do you find balance? Is it appropriate or even possible in this day and age to find balance in life? With all the competing areas above, most people settle for focusing on one area alone.

Sacrifice For The Sake of Excellence
Excelling in one area is good, right? Where would Michael Jordan be, or Donald Trump be unless they excelled in one focused area? By no means am I suggesting we stoop to the level of mediocrity. Yet, while unbridled attention in one area may bring success, it almost always brings failures in many other areas. For example, “it is not uncommon to discover a physician who fails as a parent, an entertainer who fails as a spouse, a pastor who neglects personal health, or an executive who fails at all the other areas,” says author and educator, Dr. Richard Swenson. Stanford Physicist, Dr. Richard Bube, recommends a more balanced approach so that we do not fall into, what he calls, “negative excellence.” A person who chooses to strive for high degrees of excellence in one or two areas often fails in others. While, the person who choses to live balanced has no outstanding levels of excellence but, they do not have any areas of failure either.

There Is An Answer
You’ll be glad to know that life balance is attainable. It starts with time. You thought I was going to say priorities. Business people practice prioritizing a lot. The mistake is, prioritizing dictates that one area is more important than another. What I am saying is that all these areas are important and that to attain balance we need to start with the time we give to each.

Learn to say “no.” In today’s Western society it is easy to overload and overbook ourselves. Saying “no” puts you in control of your time demands. This leads to the next item: Get better control of your life.

Getting control means overthrowing the tyrannical rule of the urgent. Reorient your life around the important, not the urgent things of life.

Next, watch out for the circular trappings of trying to find the imbalance in your life. In doing so you run the risk of becoming even more unbalanced. George Rust warns, “We respond to our sense of imbalance by committing more time and energy to an area in which we feel deficient.” The last thing you need is to commit more time than you have.

Finally, be considerate of others trying to live a balanced life. If someone tells you “no”, learn to accept it. Just because we choose to overburden ourselves doesn’t mean we have to do the same to others.

Balance is attainable. It takes work but it can be done. You might consider sharing your desire to live a balanced-life with a close friend and then ask them to hold you accountable. Give them permission to ask you how you’re doing on a regular basis — and, be honest in your reply.

Related Links
- Living More With Less
- The Overload Syndrome
- Margin
- A Minute of Margin


Saying No Drives Great Careers

November 11, 2009

By Dan Coughlin

Great organizations are defined by what they say no to. The same is true for great individual careers.

A great career is one where the individual made the type of contribution he or she believed was the optimal use of his or her talents, passions, and values and generated the types of desired outcomes that he or she wanted. In other words, the person generated both the desired input and output.

Manifesting such a career requires saying yes to a few key opportunities and saying no to a huge number of good, and possibly great, opportunities.

Dedicate Yourself to a Proposition

What’s up with Abraham Lincoln? There have been literally hundreds and hundreds of books written about him. These include the most introductory of children’s books to the most sophisticated of adult books. Why did he have such a memorable career? I think it all comes down to one thing. He dedicated his professional life, his career, to two propositions: “united we stand, and divided we fall” and “all men are created equal.” These two propositions guided his career choices and his decisions within his various jobs. In the end, I think that’s what made his career so successful: he remained committed to two very clear, important propositions.

What is the proposition that you are dedicating your professional life to? This will help you a great deal in deciphering what to do and what not to do in your career.

More than twelve years ago I dedicated my professional life to this proposition: mastering business basics drives better sustainable results. Not quite as catchy or life-changing as Lincoln’s propositions, but it’s been clear enough to help me make decisions on what to do and what not to do.

I then determined that the best contribution I can make toward improving performance in organizations across all industries is to uncover these business basics, these processes for improving results in a sustainable way, and then explain them in a user-friendly manner. In other words, I see myself as a teacher. Not a teacher who has all the answers because there are no set answers in business, but rather a teacher who causes people to focus on understanding and executing the basics of business at a very high level. In choosing to be a teacher, I simultaneously chose not to be a manager or an executive.

Before reading on, take out a sheet of paper. Decide on the proposition that you are willing to dedicate yourself to. Write it down. You may end up rewriting it many times over the months to come. With a clear proposition in hand, you can then decide where to place your time and where not to place your time. Your proposition will help you to choose which roles you will want to fill and which roles you will not want to fill.

Choose Your Opportunity Costs Carefully

My third-grade son, Ben, came home with his folder of papers. One of them said, “Explain the idea of opportunity costs using the example of Pizza Hut.” Ben smiled and said, “That’s easy. I like sausage pizza and I like pepperoni pizza. If I choose the pepperoni pizza my opportunity cost is the sausage pizza.” What a great explanation. He learned something valuable that day from Mrs. Edwards. When you choose something that means you are also choosing not to have something else.

As you go about building a great career always take the time to clarify your opportunity costs, the things you are choosing not to have. If you choose to work as an employee, then you are choosing not to be an entrepreneur. If you choose to be an entrepreneur, you are choosing not to work for someone else. Both choices can be good, but you can’t have both simultaneously.

Fifteen years ago I was considering starting my own business. I was a full-time, tenured teacher at a very well known high school in St. Louis. I wrote down my opportunity costs if I left, which included the following: really wonderful students would no longer just show up for me to teach, I would not have colleagues to bond with between classes or at lunchtime, I would not have a guaranteed paycheck every month or a guaranteed job for life, I would not have three months off in the summer time, and I would not have my curriculum to teach handed to me. To me that was a lot of opportunity costs to give up. Only once I became comfortable with what I was giving up was I able to go out on my own. However, once I left I didn’t go back and try to teach at the high school while trying to run my own business.

I know people who did just the opposite. They were entrepreneurs and chose to teach or to work for someone else. They had considered their own opportunity costs of not running their own businesses and they chose to work inside an organization. My point here is you have to choose what you think is the best route for your career. I’m just encouraging you to step back and clarify what you will do and why you will do it and what you won’t do and why you won’t do it.

You have to choose your opportunity costs as much as, and maybe more than, your opportunities. As you consider your next career move, take out a sheet of paper and write down all the things you are not going to get as a result of going in the direction you are considering to take. Make sure you are comfortable with what you are giving up BEFORE you get comfortable with what you are going after.

The Choices of Charlie Rose

Charlie Rose is my favorite interviewer. I knew who he was, but I didn’t really study him until I recently read an article about him in Fortune magazine. Here it is if you want to read it: http://money.cnn.com/2009/09/25/magazines/fortune/charlie_rose.fortune/index.htm?postversion=2009092811

The proposition that Charlie Rose has dedicated his career to is, “wanting viewers to feel like they were eavesdropping on a conversation each night – fully engaged if not actually participating.” He honed his craft over a number of years until he got the opportunity to do The Charlie Rose Show on PBS Television in 1991.

He had walked away from a well-paying program called Personalities in 1990 because he wanted to do a more serious talk show. He also said no to a full-time anchor slot on Sixty Minutes II in 1996 that would have earned him a great deal more than he makes on his own show on PBS. He turned it down because he felt doing his own show was, as he said, “the chance to find your own reality – for yourself, not for others, what no man can ever know. In the end I have not finished the journey.”

In saying no to a variety of opportunities, Charlie Rose defined who he was and who he wanted to become. He wants to do serious interviews with people on important topics without any pretense whatsoever. And he does it very well. I encourage you to invest a few hours at www.charlierose.com and soak in the lessons that are extracted during a variety of his interviews.

Actively Accept Limitations and Consequences

At some point, and I happen to think this is as good a time as any other, you have to get comfortable with the ideas of limitations and consequences. You can spend your whole life trying to be everything in the world and keep chasing one career dream after another. Or you can say, “I’ve chosen this path for my career. Here is the general path where I believe I can make my greatest contribution.” And then be ok operating within the limitations and consequences of the career you have chosen. Actually, there’s real power in deciding on the limitations you are going to accept. It means you are willing to get seriously focused at work that you have chosen to pursue.

In studying hundreds of really successful people, I’ve noticed that the best of the best stick with their chosen path. What’s Steven Spielberg doing these days? He is still making movies. What’s Oprah doing now that she’s made billions? Still interviewing people to find out what they have to offer her audiences. What’s Steve Jobs up to? He’s working on guiding Apple to make electronic technology incredibly useful for consumers. What is Charlie Rose at the age of 67 doing tonight? He’s interviewing one of the world’s movers and shakers. Now that Bruce Springsteen has turned 60, what’s he doing? Putting on great concerts. What’s my mom doing today at the age of 80? She’s still being a great stay-at-home mom as she has been for the past 54 years and caring for other people.

Be OK with who you are and who you are not. Stop wasting time always wanting to be someone else and always wanting a different career path. To manifest a great career you have to stick to the path of your own choosing, and not feel bad about all the paths you have chosen not to pursue. In reality, the more you consciously say no to alternative paths, the more sincerely you say yes to your life’s work.

About Dan Coughlin
Dan is a student and teacher of practical processes that improve business performance. His purpose is to work with executives and managers so they achieve great performances. He is a business keynote speaker, management consultant, executive coach, and author of three books on management performance, including his newest, The Management 500: A High-Octane Formula for Business Success (AMACOM 2009). Read Chapter One from this new book free of charge. Dan’s clients include Coca-Cola, Abbott, Toyota, Prudential, Shell, Boeing, Marriott, McDonald’s, and the St. Louis Cardinals.


How To Improve Your Job Search – Deliver A Great Performance

October 2, 2009

By Dan Coughlin

Before you can deliver a great performance, you need to have an opportunity to perform. With at least 15 million Americans out of work, the importance of searching for and gaining a desired type of job may be of importance to you now or in the future or for someone you know. Or you might have a job, but want a different job.

The Definition of a Job
A job is an opportunity to create and deliver value for other people for which you are financially reimbursed. Both parts of that definition are important.

If you create and deliver value but don’t get paid for it, that’s a volunteer activity. I’m a big fan of volunteer activities. I’ve invested a great deal of time over the past fifteen years volunteering as the president of three different associations, teaching Sunday School classes at my church, and coaching youth sports. I’m guessing you have volunteered a great deal of time as well. Volunteer efforts are critically important. First, you might make a great positive impact on other people’s lives. Second, you might sharpen your skills in important areas. Third, you might meet someone who enhances your career. Volunteering is important, but it is not a job.

If a person receives financial reimbursement for an activity that does not create and deliver value for other people, he or she may be surprised when that activity is no longer considered valuable enough to keep around. Be sure that as you are being financially compensated you are also creating and delivering value. During a terrible recession sometimes valuable contributions are eliminated. But even during the best of times organizations will examine the value contribution of every role and decide if they are worth keeping around.

A Job Search is a Microcosm of a Business
Everything that is important in searching for a job is also important in running a successful business. Entrepreneurs naturally understand this because entrepreneurs are always searching for the next job, even though they call it the next “project” or “assignment.”

Every business, small, medium, or large, focuses on preparation, operations, research and development, marketing, branding, selling, innovation, problem solving, finances, legal issues, and building value-added relationships with customers and potential customers. Every one of these items is critically important in searching for a job.

Job Search Action #1: Be prepared.
Be ready for an employer BEFORE the employer is ready for you.

If a person has had a job for twenty years and then suddenly finds himself or herself without a paycheck, it can be a very difficult blow to the person’s self-esteem. The person may not clearly see the value he or she brings to life’s party. Consequently, I think it’s very important for the person to take exceptionally good care of himself or herself.

So my very first suggestion when you’re looking for a job is to physically exercise and get in the best condition you can be in. This is something you are in control of. Rather than working eight hours a day searching for a job, I suggest you carve out ninety minutes a day to warm up properly, exercise, and warm down properly. Even if this means walking around the block one time to get started, do it. As you begin to get in much better physical shape, you will strengthen your self-esteem and remind yourself that you are to a large degree in charge of your destiny.

Also, continually sharpen your mind and your skills. This is where volunteering can help you. Put yourself in situations where you have to execute in the types of areas you want to be hired for. If you want a senior-level executive position, volunteer to be a board member for a local or national organization. If you want a sales manager’s position, volunteer to organize a fundraising effort in your community.

Be prepared for an employer before the employer finds out about you.

Job Search Action #2: Research Before You Search
Before you start searching for a job, research the industry and any targeted companies you would like to work for. Learn everything you can. Talk to customers, go on line and study their websites, know the trends and challenges and opportunities in the industry and the organizations, and know who the most important movers and shakers are in that industry or organization.

Before I speak to an audience I always interview at least a dozen people, study as much information as I can get my hands on about the organization, and usually volunteer to go on site and observe people in their normal workday activities. When the actual job opportunity opens up, you will be infinitely better prepared if you’ve been doing your research all along.

Job Search Action #3: Clarify Your Value
Businesses sell products and services. You are selling yourself. You are the product and service that you are selling. Your product consists of your values, strengths, passions, knowledge, skills, and experience. Take out a sheet of paper. Under each of those headlines describe what you bring to a potential employer. Then think of an example that supports why you feel you bring that characteristic. Invest sixty minutes in this exercise. Pretty soon you’ll see that some employer is going to be very fortunate to hire you.

Job Search Action #4: Use a Comprehensive Marketing Program
When I speak to entrepreneurs and salespeople I often explain how some of my biggest business opportunities came from people I never would have expected to help me. I just didn’t know who was going to open a door for me or how big the room was going to be. And neither do you. Never write off the possibility that someone you don’t expect to ever help you might turn out to be the most important person in your career.

I used to be a high school teacher. I wanted to be a management consultant and business speaker. That was thirteen years ago. I taught freshmen algebra. The father of a sophomore whom I had taught the year before worked for McDonald’s Corporation. We connected on a very small school event. A year later he invited me to speak to a group of department heads at McDonald’s. That one speech led to me serving as an executive coach for more than 60 people at McDonald’s and to more than five hundred presentations to executives and managers at a wide range of organizations in over thirty industries.

Think of yourself as a business. Now think of all the ways this business can market what it has to sell to prospective buyers. When it comes to a job search you only need one perspective buyer to actually buy/”hire you.” The key is you may need to attract a mountain of opportunities in order to land one that you are really excited about.

Take out several sheets of paper. Start writing down every single person you know. Really challenge yourself to think of people who might know you. Write their names down. Let these individuals know specifically what type of job you want and what type of organization you want to work for. Remember: clarity is powerful, vagueness is not. You are trying to stir up a wide range of people who can recommend you to a potential employer. If they don’t specifically know what you want, what are the odds they are going to be successful in recommending you?

Go on the internet and be creative. Put in search words for the type of industry, organization, or job that you want. See what you come up with. Keep searching on-line to see if you can find a key person to contact. Intelligently use Facebook and Twitter to reach out to people to see if you can uncover opportunities for the type of job you want and the type of company you want to work for.

Attend meetings at organizations that help people find out about jobs. I’ve spoken at these organizations many times, and I’m always impressed by the quality of folks who attend their meetings. You never know who might know someone that you need to know. Don’t think of a job search as an embarrassing activity. Think of yourself as the CEO of a major company and you are letting the marketplace know about a great new product/service that will be of tremendous benefit to some customer/employer. Be proud of your job search and of what you have to offer. You are like a professional baseball player who just became a free agent. Be selective in whom you decide to play for. And make sure the financial compensation is what you consider to be fair and appropriate. If you go to work every day feeling that you are being taken advantage of, you may very well further hurt your self-esteem.

Job Search Action #5: Establish Your Desired Brand
A brand is the value customers think they get when they buy from a particular organization or prospective customers think they would get if they did buy from that organization. Companies don’t own the brand. The brand exists in the minds of their customers and prospective customers.

You have a brand as well. When potential employers think of you what is the value they think they would be receiving if they hire you? Do they think you are the best at resolving difficult obstacles, a master at negotiating complex contracts, or an expert at explaining in-depth technical information in ways that ordinary people can understand it?

Just as customers and potential customers rank products in their mind for a given category, potential employers rank candidates in their mind for a given position inside their organizations. What can you do to enhance your ranking in the minds of employers for the positions you want to be considered for? This is no simple assignment. It requires thought.

Job Search Action #6: Close the Deal and Sign the Contract
Searching for a job is not a job. A job is when you receive an opportunity to create and deliver value for other people for which you are financially compensated. You don’t have a job until you close the deal. That is, stay focused until you have worked out the details of what you are agreeing to do and the way in which you will be financially compensated. Then sign that contract or shake that hand, and get started on the job.

Instead of thinking of a job search as a once-a-decade activity, think of it as part of your professional life. Whether you have a job right now or not isn’t the point. The point is I encourage you to always sharpen your ability to search for a job. It’s really like running your own business, with you serving as head of research and development, marketing, and sales. Get yourself ready and go after the marketplace. It’s an exciting and challenging adventure, and it will bring out the best in you.

(Note: If you want the MP3 recording of this article, please send an e-mail to dan@thecoughlincompany.comwith “Job Search Article” in the subject heading.)

About Dan Coughlin
Dan is a student and teacher of practical processes that improve business performance. His purpose is to work with executives and managers so they achieve great performances. He is a business keynote speaker, management consultant, executive coach, and author of three books on management performance, including his newest, The Management 500: A High-Octane Formula for Business Success (AMACOM 2009). Read Chapter One from this new book free of charge. Dan’s clients include Coca-Cola, Abbott, Toyota, Prudential, Shell, Boeing, Marriott, McDonald’s, and the St. Louis Cardinals.


38 Tools To Listen To The Social Media Buzz

September 21, 2009

Sebastian Barros, at Penn Olson, has put together a nice list of 38 free tools for monitoring social media. Evaluating return on investment (ROI) or, for social media enthusiasts, return on engagement (ROE) is a must! Seeing results is often challenging for many that want to get a handle on what is happening related to their online brand.

Check out Sebastian’s article and be sure to visit the links to the resources listed. I think you’ll find some that will definitely need to be added to your tool box.

If this was helpful, let me know by commenting below. Enjoy!


Visualizing Your Next Job

August 13, 2009

By Dan Coughlin

I’ve learned that writing a book is an exhilarating experience. Essentially an author is handed 250 blank canvasses and is allowed to create whatever he or she wants. However, the canvasses do have to fit under a certain theme and the chapters, while being able to stand alone in terms of their uniqueness and contribution, have to connect to one another in some meaningful way.

Your career is like a book where you fill in the blank canvasses.

Writing a book requires a person to both step back and visualize how the chapters fit together and step forward to the keyboard and fill in the words. To build a great career you need to step back and visualize how the various jobs you take on fit together in a meaningful way and step forward to each job and execute your responsibilities masterfully. This article is about stepping back and visualizing how your next job will fit meaningfully within your overall career.

Move within Your Purpose, Passions, Strengths, and Values

You have roughly 1,000 different things you can do as your next job. As a starting point to narrow your job search, I suggest that any job you take on should fit within your purpose, passions, strengths, and values. Take out a sheet of paper and answer these four questions:

  1. What is the purpose I want guiding my career?
  2. What gets me excited when I do it?
  3. What am I good at doing?
  4. What beliefs determine my behaviors?

After you answer these questions you’re in a much better position to select your next job. Some people might argue that during a tough recession all of those things should be put on the back burner and that making money should be the driving force. In other words, the only question that should be answered is, “How much does the job pay?”

I don’t think that is a good idea. If you take a job just for the money and you find no purpose in your work, you have no passion for doing it, you are not particularly good at it, and the work does not match your values, then you are destined to fail. So how worthwhile will that good paycheck be then?

Put in place the four critical career screens of purpose, passion, strengths, and values first, and then begin to consider various career moves that fit within them.

Career Move #1: Same Organization, Expanded Responsibilities

The grass is not always greener at the next organization. And if you keep chasing greener grass eventually you will run out of grass to chase. Sometimes the very best career move for you is to stay within your organization.

Two organizations I worked with for over a decade as a consultant are McDonald’s Corporation and Marriott International. I admired these two companies long before I worked with their executives and managers, but in being side by side with these individuals I learned one of their most important keys to success: they provide opportunities for people to expand their responsibilities. At McDonald’s USA, many of their top executives started working in a single restaurant. Then the person became in charge of the restaurant, then oversaw four restaurants, then 16 restaurants, then 500 restaurants, and ultimately all 13,000 restaurants. And with each expansion of responsibilities the person’s breadth and depth of leadership and management skills grew and grew. The same pattern is true within Marriott. I’ve seen a bellman become general manager of major Marriott hotels.

Is there a possibility that you can expand your responsibilities within your organization as your next career move?

Career Move #2: Same Organization, Different Responsibilities

I have a good friend who received her degree in Economics from Northwestern University. She started her career in finance at a large national company. After a few years, her boss offered her a brilliant piece of advice: learn different parts of the business and it may help you later in your career. So she went on to take jobs in marketing, sales, and operations. Today she is the Chief Global Marketing Officer of a massive company that spans countries around the world, and she never had to change employers.

If you’ve become a great performer within a particular function in your organization, then your next best move might be to leave that function and dive into a different one. If you know operations, apply for a job in human resources or marketing or sales or business research. What makes Roger Federer such a great tennis player is his mastery of all of the different aspects of the game. Master the different aspects of your organization and make yourself dramatically more valuable.

What function within your organization could you step into to expand your skill set?

Career Move #3: Same Industry, Different Organization

Sometimes you just need to refresh your perspective, opportunities, and relationships. A lateral move to a different company in your same industry may be just the ticket to reignite your career. Like a professional baseball player who finds new levels of success with a different team, you may find that people view you differently when you walk through a different door.

A friend of mine went from a sales manager position at Procter & Gamble, which was his first employer out of college, to a sales manager position at Brach’s Candy. He was still in the consumer goods retail industry, but he was seen in a new light. Instead of bosses seeing him as the 21-year-old college grad with no experience, he became seen as a fast-rising 25-year-old with experience at one of the world’s greatest companies. Suddenly he was given opportunities that he never would have received as quickly at P&G.

Assess your situation. Are you being perceived by your boss and peers in ways that are keeping you from receiving meaningful new opportunities? Is it them or is it you that is keeping you from advancing in the organization? That’s a tough call to make, but it’s a crossroads we almost all face at some point.

Can you leverage your industry knowledge into a new job that may lead to an even brighter future for your career?

Career Move #4: Same Skills, Different Industry

This is the move that opens up your career chessboard considerably. It is where some careers accelerate to new heights and where others crash and burn. Leaving an industry is fraught with challenges. For one you’re leaving your contacts and relationships and reputation behind you. The personal brand you’ve built for yourself is no longer going to win you new opportunities. You have to start over and build a new brand one for yourself. If you’ve been a star performer, this can be a daunting mental challenge to overcome. You also are leaving behind all of the industry knowledge you’ve developed that allowed you to resolve issues quickly and move forward effectively.

However, if you move forward with your enhanced experiences, maturity, sense of purpose, passions, strengths, and values, you may very well build a far stronger brand in the new industry. This is certainly a viable option if you want to create a variety of new opportunities for your career. My friend went from Brach’s Candy to a tremendous opportunity in the medical device industry because he was willing to let go of one industry and step into the challenges of another industry.

Career Move #5: Turn a Dead End into an Eight-Lane Superhighway

Considering the incredibly high percentage of layoffs among white-collar workers over the past 12 months, this next career move might apply to you now or in the near future. Managers and knowledge workers in virtually every industry have lost jobs in huge numbers, and the end may not be in sight yet.

Rather than seeing the end of one job as the end of your career, I encourage you to see it as a valuable time to step back and rethink the future of your career. Go back to the four questions at the beginning of this article and really clarify the purpose you want to fulfill in your work, the things you are most passionate about, the strengths you bring to the table, and the values you absolutely, positively want guiding your life and your work.

Invariably it was the forced stops in the game that caused some of the world’s greatest performers to step back, rethink their next move, and come back with renewed focus that made them vastly more successful in their new job than in their previous ones. In 1981, at the age of 39, Michael Bloomberg was fired at Salomon Brothers. He went on to build Innovative Market Systems (later named Bloomberg L.P.) that today is worth $16 Billion. In addition, he has been Mayor of New York City since 2001. None of this may have happened if he had not been forced to deal with a dead end.

If your career has suddenly run into a dramatic dead end, I encourage you to step back and start over. Go back to the original questions concerning your purpose, passions, strengths, and values. Then go through each of the career move options discussed in this article, and visualize what your next job might look like.

Do you want to seek a different position in your company, possibly in a different function?

Do you want to seek a job at a different company in your industry where you can leverage your industry knowledge?

Do you want to seek a job at a company outside of your industry where you can leverage your passions and strengths while still operating within your purpose and values?

Or do you want to start your own business where you can create an organization that reflects your purpose, passions, strengths, and values?

In his autobiography, The Other Side of Me (Warner Books 2005), Sidney Sheldon, whose books sold more than 300 million copies, told a powerful story. He wrote that in 1934 when he was 17 he tried to commit suicide because there didn’t seem to be any opportunities for him. His father found him at the last second and after a little warm-up conversation said,

“Sidney, you told me that you wanted to be a writer more than anything in the world. You don’t know what can happen tomorrow. Life is like a novel, isn’t it? It’s filled with suspense. You have no idea what’s going to happen until you turn the page. Every day is a different page, Sidney, and they can be full of surprises. You’ll never know what’s next until you turn the page. If you really want to commit suicide, Sidney, I understand. But I’d hate to see you close the book too soon and miss all the excitement that could happen to you on the next page – the page you’re going to write.”

Sheldon didn’t commit suicide. Instead he went on to become a prolific writer of stories in Hollywood, on Broadway, and in his 18 novels.

Your career consists of a series of chapters. Choose each job carefully, execute your responsibilities as well as you can, and take time to step back and visualize your next chapter.

About Dan Coughlin

Visit Dan at www.thecoughlincompany.com. Dan is a student and teacher of practical processes that improve business performance. His purpose is to work with executives and managers so they achieve great performances. He is a business keynote speaker, management consultant, executive coach, and author of three books, including his newest, The Management 500: A High-Octane Formula for Business Success (AMACOM 2009).


Social Media Summit Day 2 – Take Aways

May 28, 2009

By E. Brown

smss_logoDay 2 is down but not out. In today’s line up was Mari Smith, Jason Alba, and Ann Handley. Mari covered the in’s and out’s of using Facebook for business while Jason revealed the power and reach of using LinkedIn. Finally, Ann ended the day with her Top 5 reasons to be on Twitter and listed some of the tools she uses.

My take aways from the today’s Summit are listed below. I have broken then down by Facebook, LinkedIn, and Twitter.

Facebook
Create a loyal following by:

  1. Optimizing your profile
  2. Choosing your core message
  3. Creating a fan page
  4. Adding “friends” strategically
  5. Thinking about relationships first
  6. Creating viral visibility
  7. Running tests with social ads
  8. Adding Facebook to your overall marketing strategy

Also, use Friendfeed.com as another means to networking and creating community. You can pull your Twitter tweeps, Facebook friends, and Google contacts in as well.

LinkedIn

  • Create a comprehensive and complimentary Social Strategy for your organization
  • Tie your Twitter tweets to your LinkedIn status updates
  • Use keyword phrases in your profile summary
  • Export your LinkedIn contacts to a personal database for backup and mining
  • Use the Slideshare app for displaying presentations
  • 2-Minute Per Week Strategy = accepting/rejecting connections and asking/answering questions

Twitter
Why use Twitter? Here are several reasons:

  • Create a strong community of followers
  • Use it to provide Customer Service
  • Stronger brand awareness
  • Networking
  • Monitoring the online community conversation in regard to your organization

Tools to use:
- search.twitter.com
- backtweets.com
- bit.ly
- Tweetie (iPhone app)

Related Links
- Social Media Summit Day 1
- Social Media Summit Day 2


Social Media Success Summit ’09 – Keynote Take Aways

May 27, 2009

By E. Brown

smss_logoLast nights keynote at SMSS09 with Gary Vee (Vaynerchuk) was high energy. The attendees especially liked the Q&A session afterward. Nothing like free business coaching.

Gary spoke for about 45 minutes (too short) but could have gone on for another 45 easily. The tweets were flying throughout the entire session. My take aways from the evening were:

  • Use search.twitter.com or you’re making a BIG mistake
  • Facebook Fan pages are far more important than Twitter as an “outpost”
  • Look into and start using Tumblr
  • Live-Streaming has  a huge fan base – leverage it
  • Take ownership of your online brand
  • Always have an affirmative call-to-action on your “homebase” (e.g. blog, homepage, etc.)
  • Capture your visitors
  • Work hard, but be sure to spend time with your family
  • Enjoy what you are doing — be passionate about it

I am looking forward to the next group of sessions regarding LinkedIn and Facebook. I’ll keep you updated.

Have fun!

Related Links
- Gary Vaynerchuk
- Tumblr
- Social Media Success Summit
- TweetChat
- Social Media Summit Day 2


iPhone Tips and Tricks

April 20, 2009

iphone-book-peachpitBy E. Brown

Okay, I admit it, I have become an iPhone fan-boy. I wasn’t always this way (see You May Not Want An iPhone, and Your Virtual iPhone). I have used Palm OS,Windows CE, and Blackberry phones yet the sheer expandability of the iPhone blows the others away. And, iPhone OS 3.0 is yet to come. I cannot wait.

However, there are still lots of little tips and tricks to be learned no matter how long you have had an iPhone. With this in mind, I borrowed a friends book the other day, The iPhone Book, by Scott Kelby and Terry White. Even though I have had my iPhone for several months now, there are still some nice little tips and tricks I am learning and thought I’d share – so here it goes (all credit goes to Scott and Terry, of course).

Address Book Search
I used to have a Blackberry and before that a Palm phone. One of the thing I liked was the ability to quickly find contacts in your address book. If you’re like me finding one contact amongst 2,400+ can be daunting if you have to scroll through many of them. While the iPhone does have an A-Z sorter and search field, a new trick I learned was using initials. Simply enter into the Search field the first initial of your contact then a space followed by the first couple letters of the contacts last name and – bingo – you have your contact pop up. 

For example, if you are trying to pull up the contact information for Joseph Mahma you type “j mah” and Joseph’s contact info will pop to the top. Try it. 

Erasing Email
I know this may seem easy at first, all you need to do is tap the Edit button when looking over your list of incoming emails, right? But what if you’re scanning through emails during a break in a meeting and want to erase those one or two spam messages? Just scrub your finger across across the message and a Delete button will appear. Tap Delete and the unwanted email goes away. Nice. 

WiFi  Finder
My first reaction was to go to the App Store and grab a free application for finding WiFi in my surrounding area. Did, you know the iPhone can do that out of the box using the built in Maps application? Simply type in “wifi, [city name], [state]” and you’re off and running.

Convert Home Movies In iTunes
Did you know you could convert your very own movies for the iPod and iPhone? I didn’t. All you need to do is add your movie to iTunes and then choose “Create iPhone (or iPod) version” from the Advanced Menu. Yes, it is that simple. Isn’t that cool?

Control Music Playback From Other Apps
Here’s another trick that I was not aware of.  If you’re playing music you can switch to another application and continue to listen to your music. But, what if you wan to control the music? Do you have to go back to the iPod app? No! Simply double click the Home button. This will bring up your iPod controls. Make whatever adjustments you want and then tap the Close button. That’s it. Oh, and if all you want to do is adjust the volume, don’t worry about the iPod controls…you know what to do — use the volume buttons on the side of your iPhone. 

iPhone Sleep Machine
Do you have trouble sleeping at night? You can use the Timer feature to help you drift off to sleep  while listening to your favorite tunes. First go to the iPod app and choose the album or playlist you want to listen to as you go to sleep. Next, press the Home button, go to the Clock app, and tap Timer. Here you can set the minutes or hours you want your music to play. Finally, tap When Timer Ends and choose Sleep iPod from the top of the list. Tap Set and you are done. The neat thing that Apple built in is that the music will fade as it shuts down. Nighty-night.

Play Movies Through The iPhone On Your TV
OK, maybe I’m slow here, but I  never thought about the ability to play back movies and TV shows from my iPhone…and  in widescreen too! You will need to make sure you have either Apple Component or Composite AV Cables depending on your television connections. Next tap the Settings then tap iPod from the list. At the bottom of the screen is an option for TV Out. You can choose Widescreen (if you have a TV that supports that format) and/or the TV Signal NTSC or PAL (depending on what country you are in). Navigate back to your Home screen and then choose your iPod and select a movie or television show to start playing. By the way, make sure your TV is turned on and tuned to a proper channel for the cable inputs. Enjoy!

Quick Typing Email Addresses
Find yourself emailing a lot with your iPhone? Ever get frustrated about entering all those new addresses? Did you know you can speed up the process with a simple little trick? When you are in Mail on your iPhone and typing in an address you can see the period button. Did you know if you tap and hold down on it there will be displayed .com, .net, .org, and .edu? No more having to type that suffix.

Custom Ringtones
If you own a copy of GarageBand, creating a custom ringtone for your iPhone is nothing new to you. Create a 30 second diddy and make sure it is set to loop. Next, choose Send Ringtone to iTunes from the Send menu. From iTunes you can sync the ringtone with your iPhone. 

There is another little app I recently discovered, from Rogue Amoeba, called MakeiPhoneRingtone. For this free little application, all you need is 40 second .aiff files. Simply drag and drop them onto the app and your custom ringtone is placed within iTunes ready for you to sync. I found that by opening mp3 music files in QuickTime, I could trim them to the section of the song I liked and then Export it as a mp4. I could then drag the file onto MakeiPhoneRingtone and — tadaa! — instant ringtone. 

Back To Top
This may be a familiar link you have seen on some long Web pages, but did you know this feature is part of the iPhone as well? In many of the applications all you need to do is double tap the top of the screen and it will bring you back to the top. This is very handy for me since I have several thousand contacts in my address book. I can easily pop back to the top and use the Search field if needed. 

Spammers Beware
Have you ever been in an email on your iPhone and seen a link in the body of the text? Ever wonder where it goes? No more worries. Just tap on the link and hold your finger there while the Web address pops up for you to see. If you do not want to launch Safari, drag your finger off the link and you will not open your browser.

Formatted For iPhone
Many Web sites are not formatted for mobile display, yet many other Web sites are. Is your favorite site optimized for the iPhone? Type the word “mobile” or “m” in front of an address and see what you get. For instance, http://www.usatoday.com would be mobile.usatoday.com -or- m.usatoday.com. Now, you try it.

 ICE Nice
If you have not placed ICE (In Case of Emergency) on your mobile phone, what are you waiting for? We saw a friend today at lunch who did not know what ICE stood for and why it was important to add to your address list. It is always nice ti have quick access to an emergency contact. A nice free app from the iTunes App Store is Close Call. By installing this you can create a custom wallpaper for your iPhone with an emergency contact number. 

iPhone Screen Shots
Apple built in the ability to take screen shots of your iPhone screen. Just press and hold the Home button, then press the Sleep/Wake button on top of your phone. The screen flashes and saves a copy of the image to your Camera Roll.

Watcha Got?
These are just a few of the tips and tricks I found useful. How about you? What have you found out to be helpful? Share your tips and tricks here for our readers.


Stop “Some Day” Syndrome

February 18, 2009

Good tips from WikiHow

Everyone suffers from Someday Syndrome at some point in their lives, often catching it repeatedly. You probably have something similar going on in your life – a project, a task, a goal – that you just haven’t got around to doing yet. Right? It would be easy to quote Nike and say: Just Do It, but if it were that simple Someday Syndrome wouldn’t exist. Here are some key ways to cure Someday Syndrome so that you don’t need to suffer through a cure.

  • Be you.
  • Clear out the junk.
  • Know what you want.
  • Make a grand plan.
  • Take one step at a time.
  • Ignore the rest.
  • Get help.
  • Don’t compare.
  • Be uncomfortable.
  • Celebrate the process as well as the end.
  • Don’t stop at the easy point.

App Trap Uninstalls All Those Pesky Added Files

February 11, 2009

By E. Brown

My friend, Heath, introduced me to App Trap the other day and I do not know how I have lived with out. It is a great little app for the Mac and needs to be on every Mac computer (hear me Apple?).

I love trying new software. Yet, every time you download and install an application or trial version, files get placed in all kinds of places. Many apps come with an uninstall feature, but there are many that do not. Welcome App Trap. This free software (although you can make a PayPal donation, which I’d recommend) will save you all kinds of time hunting down pref files and other assorted library files.

Once you install App Trap it sits and watches what applications you download and delete. When you delete an app you will get a message asking you if you want App Trap to delete all the other associated files to that application. Once you say “yes” App Trap neatly rounds up all the files and plops them into your Trash. They are not gone until you empty your trash so you can easily retrieve them if you feel you’ve made a mistake. It is that simple.

Download a copy today and you’ll be singing it’s praises as I am. If you already have it or know of something better, comment below.

Enjoy!


How To Improve Your Learning

February 6, 2009

Kendra has some good insights about being a learner. Here she shares some effective ways to enhance your personal learning. I liked number ten. I think you’ll like this too. Enjoy!

By Kendra Van Wagner, About.com

I’m always interested in finding new ways to learn better and faster. As a graduate student who is also a full-time science writer, the amount of time I have to spend learning new things is limited. It’s important to get the most educational value out of my time as possible. However, retention, recall and transfer are also critical. I need to be able to accurately remember the information I learn, recall it at a later time and utilize it effectively in a wide variety of situations.

1. Memory Improvement Basics
I’ve written before about some of the best ways to improve memory. Basic tips such as improving focus, avoiding cram sessions and structuring your study time are a good place to start, but there are even more lessons from psychology that can dramatically improve your learning efficiency.

2. Keep Learning (and Practicing) New Things
One sure-fire way to become a more effective learner is to simply keep learning. A 2004 Nature article reported that people who learned how to juggle increased the amount of gray matter in their occipital lobes, the area of the brain is associated with visual memory. When these individuals stopped practicing their new skill, this gray matter vanished.

So if you’re learning a new language, it is important to keep practicing the language in order to maintain the gains you have achieved. This “use-it-or-lose-it” phenomenon involves a brain process known as “pruning.” Certain pathways in the brain are maintained, while other are eliminated. If you want the new information you just learned to stay put, keep practicing and rehearsing it.

3. Learn in Multiple Ways
Focus on learning in more than one way. Instead of just listening to a podcast, which involves auditory learning, find a way to rehearse the information both verbally and visually. This might involve describing what you learned to a friend, taking notes or drawing a mind map. By learning in more than one way, you’re further cementing the knowledge in your mind. According to Judy Willis, “The more regions of the brain that store data about a subject, the more interconnection there is. This redundancy means students will have more opportunities to pull up all of those related bits of data from their multiple storage areas in response to a single cue. This cross-referencing of data means we have learned, rather than just memorized.”

4. Teach What You’ve Learned to Another Person
Educators have long noted that one of the best ways to learn something is to teach it to someone else. Remember your seventh-grade presentation on Costa Rica? By teaching to the rest of the class, your teacher hoped you would gain even more from the assignment. You can apply the same principle today by sharing your newly learned skills and knowledge with others.

Start by translating the information into your own words. This process alone helps solidify new knowledge in your brain. Next, find some way to share what you’ve learned. Some ideas include writing a blog post, creating a podcast or participating in a group discussion.

5. Utilize Previous Learning to Promote New Learning
Another great way to become a more effective learner is to use relational learning, which involves relating new information to things that you already know. For example, if you are learning about Romeo and Juliet, you might associate what you learn about the play with prior knowledge you have about Shakespeare, the historical period in which the author lived and other relevant information.

Read More…


Comprehensive List of Best Business Books

January 25, 2009

Once again, friend and author, Dan Coughlin does his research and puts together a very comprehensive list of some of the best business books through the ages. I hope you find this list helpful. If you see some you have not read, I recommend adding it to your library this year. Enjoy!

By Dan Coughlin

In her terrific book, The Snowball: Warren Buffett and the Business of Life, Alice Schroeder wrote, “Benjamin Graham’s book, The Intelligent Investor had mesmerized Warren. For years, he had been going down to the library and checking out every book available on stocks and investing. Warren wanted a system, something that would work reliably. Warren more or less memorized the course textbook, Security Analysis, by Benjamin Graham and David Dodd. Buffett says, ‘The truth was I knew the book even better than Dodd. At that time, literally, almost in those seven or eight hundred pages, I could quote from any part of it. I had just sopped it up.’”

Through intense reading and experimentation, Warren Buffett became the world’s greatest investor and one of the richest individuals in the world. Imagine what such in-depth reading can do for your career.

Here are a variety of books I’ve read that I encourage you to consider. My hope is you will scan this list of more than 100 recommended titles, purchase two books for yourself, and read them. I really believe that business leaders are readers, and that one way you can improve your performance is by reading. But don’t just read your two books. Read them, capture a few key ideas that you want to implement, and move those ideas into action.

Here are my recommendations, which have been organized by topics:

Productivity
Less is More by Jason Jennings
Think Big, Act Small by Jason Jennings
It’s Not the Big that Eat the Small, It’s the Fast that Eat the Slow by Jason Jennings

Leadership
On Leadership by John Gardner
Personal History by Katherine Graham
My American Journey by Colin Powell
The Autobiography of Martin Luther King, Jr. edited by Clayborne Carson
My Experiments with Truth by Mohandas Gandhi
Walt Disney by Neal Gabler
Sam Walton: Made in America by Sam Walton
They Call Me Coach by John Wooden
Wooden by John Wooden
Leading with the Heart by Mike Krzyzewski
Leadership & Self-Deception by The Arbinger Institute
The Education of a Coach by David Halberstam
Gifted Hands by Ben Carson and Cecil Murphey
Think Big by Ben Carson and Cecil Murphey
Leadership is an Art by Max Depree
The Gettysburg Gospel by Gabor Boritt
Abraham Lincoln Great Speeches unabridged by Abraham Lincoln, John Grafton, and Roy Basler

Management
Inside Steve’s Brain by Leander Kahney
The Effective Executive by Peter Drucker
The Practice of Management by Peter Drucker
The Unofficial Guide to Power Managing by Alan Weiss
Winning by Jack Welch and Suzy Welch
Setting the Table by Danny Meyer
The Spirit to Serve by Bill Marriott

Teamwork
Organizing Genius by Warren Bennis and Patricia Biedermann
Sacred Hoops by Phil Jackson
Gung Ho! by Ken Blanchard
Team of Rivals by Doris Kearns Goodwin
Russell Rules by Bill Russell
The Winner Within by Pat Riley
A World Waiting to be Born by Scott Peck

Strategy
Only the Paranoid Survive by Andy Grove
Blue Ocean Strategy by W. Chan Kim and Renee Mauborgne
The Discipline of Market Leaders by Michael Treacy and Fred Wiersema
Profit from the Core by Chris Zook
Beyond the Core by Chris Zook
Top Management Strategy by Ben Tregoe and John Zimmerman

Marketing/Branding
The Tipping Point by Malcolm Gladwell
Purple Cow by Seth Godin
Unleashing the Ideavirus by Seth Godin
Positioning by Al Ries and Jack Trout
The 22 Immutable Laws of Marketing by Al Ries and Jack Trout
Confessions of an Advertising Man by David Ogilvy

Innovation
The Art of Innovation by Tom Kelley
The Ten Faces of Innovation by Tom Kelley
The Elegant Solution by Matthew May

Organizational Performance
Built to Last by Jim Collins
Good to Great by Jim Collins
The Toyota Way by Jeffrey Liker
The Google Story by David Vise and Mark Malseed
Leading By Design by Ingvar Kamprad and Bertil Torekull
The Pixar Touch by David Price
The HP Way by David Packard
The Goal by Eliyahu Goldratt

Personal Effectiveness
Talent is Overrated by Geoff Colvin
Born Standing Up by Steve Martin
Living a Life that Matters by Harold Kushner
Raising the Bar by Tim Rosaforte
Man’s Search for Meaning by Viktor Frankl
How to Win Friends and Influence People by Dale Carnegie
How to Stop Worrying and Start Living by Dale Carnegie
It’s Not About the Bike by Lance Armstrong
The Dip by Seth Godin
Big Russ and Me by Tim Russert
Authentic Happiness by Martin Seligman
From Promise to Power by David Mendell
Blink by Malcolm Gladwell
Tuesdays with Morrie by Mitch Albom
The Other Side of Me by Sidney Sheldon
Secrets for Success and Happiness by Og Mandino
Jonathan Livingston Seagull by Richard Bach
I Dare You by William Danforth
The Seven Habits of Highly Effective People by Stephen Covey
First Things First by Stephen Covey
The Essence of Success by Earl Nightingale
The Strangest Secret by Earl Nightingale
Law of Success by Napoleon Hill
Success through a Positive Mental Attitude by Napoleon Hill and W. Clement Stone
Think and Grow Rich by Napoleon Hill
A Treasury of Albert Schweitzer edited by Thomas Kiernan

Investing
The Snowball by Alice Schroeder
Warren Buffett Speaks by Janet Lowe

Sales
The Greatest Salesman in the World by Og Mandino

Inspiration
The Greatest Miracle in the World by Og Mandino
The Last Lecture by Randy Pausch

Consulting
Million Dollar Consulting by Alan Weiss
Getting Started in Consulting by Alan Weiss

Physical Fitness
The Best Life Diet by Bob Greene

Problem Solving
The New Rational Manager by Ben Tregoe and Charles Kepner

Presentations/Writing
Pop! Stand Out in Any Crowd by Sam Horn
Presenting with Pizzazz by Sharon Bowman
Ask Not by Thurston Clarke
The Dream by Drew Hansen

Global Trends
The World is Flat by Thomas Friedman
Hot, Flat, and Crowded by Thomas Friedman
The Age of Turbulence by Alan Greenspan

Management Lessons from Auto Racing
One Helluva Ride by Liz Clarke
At the Altar of Speed by Leigh Montville
The Enzo Ferrari Story by Enzo Ferrari
Winners are Driven by Bobby Unser
Racing to Win by Joe Gibbs
McLaren Formula 1 Racing Team by Alan Henry
Racing Back to the Front by Jeff Gordon
Michael Schumacher by Christopher Hilton

Management Lessons from the American Revolution
A Leap in the Dark by John Ferling
1776 by David McCullough
The Summer of 1787 by David Stewart
American Creation by Joseph Ellis
Thomas Paine by Craig Nelson
Thomas Jefferson by R.B. Bernstein
Common Sense by Thomas Paine

About Dan Coughlin
Dan Coughlin works with large and mid-size companies to improve their business momentum. He is a business keynote speaker, management consultant, and author of ACCELERATE: 20 Practical Lessons to Boost Business Momentum. He speaks on leadership, branding, sales, and innovation. His next book, The Management 500: A High-Octane Formula for Business Success is due to be published in May 2009.


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