Do You Really Know Who Is On Your Community?

From: Best Engaging Communities

I think most people expect that if a community is “private” or “invitation-only” then they would end up knowing each other. But if you are running a public community like Digg and expect users to self police, then that creates another mess. Business Week reports on Cleaning Messy Boards, where companies are turning to new tools to prevent “hate-filled arguments or meaningless drivel”.

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