I recently heard Dan Cathy, President and COO of quick serve restaurant chain, Chick-fil-A, speak at a networking breakfast. He shared stories about camping outside new restaurants the day before their Grand Openings. He spoke of meeting customers who would drive for miles in order to win a year’s worth of free Chick-fil-A sandwiches. The customers have been so enthusiastic they even have a Fan Blog called the ChickenPack.

Next, Dan shared some of the principles that the leadership at Chick-fil-A adhere to. With a “fan”-base like Chick-fil-A’s and their commitment to excellence and quality, I thought I’d share Dan’s principles below:

Always be a student

  • Get out of the office
  • Go on fact finding missions
  • Improve yourself

Always have your business evolving

  • Careful not to change the wrong things
  • Compete against yourself

Cultivate Your Inner-life

  • Moral anchors for life
  • Recognize you’re not in control

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