I recently heard Dan Cathy, President and COO of quick serve restaurant chain, Chick-fil-A, speak at a networking breakfast. He shared stories about camping outside new restaurants the day before their Grand Openings. He spoke of meeting customers who would drive for miles in order to win a year’s worth of free Chick-fil-A sandwiches. The customers have been so enthusiastic they even have a Fan Blog called the ChickenPack.
Next, Dan shared some of the principles that the leadership at Chick-fil-A adhere to. With a “fan”-base like Chick-fil-A’s and their commitment to excellence and quality, I thought I’d share Dan’s principles below:
Always be a student
- Get out of the office
- Go on fact finding missions
- Improve yourself
Always have your business evolving
- Careful not to change the wrong things
- Compete against yourself
Cultivate Your Inner-life
- Moral anchors for life
- Recognize you’re not in control
– Moov Over, It’s Glen Wexler
– Customer No-Service
– Quotable Quote
Brilliant! I’ve always loved Chick-fil-A. Now I know why.