From: WikiHow – The How To Wiki
Listening is an essential part of communication. Listening is different from hearing. Being a good and patient listener helps you not only solve problems, but also helps you see the world through the eyes of others, thereby opening your understanding. As deceptively simple as listening to and acknowledging other people may seem, doing it well, particularly when disagreements arise, takes concentrated effort and lots of practice.
10 Steps To Better Listening
1) Put yourself in the other persons shoes
2) Remove distractions
3) Do not interrupt