My friend Jerry, at TiER1, wrote an interesting article on performance management. Take a look at it and let me know what you think about his ideas. Feel free to respond to Jerry as well, he’ll appreciate any input you have.

In the field of performance improvement and knowledge management: 90% delivered is 100% effective 95% of the time.

OK, I just made that up: I’m not out to posit another theorem, we have enough of those (90/90; 80/20). My goal is to underscore the importance of time-to-market in a resource-constrained environment.

So what is 90% delivered? Let’s take a look at two hypothetical training interventions…

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