1. Clarify, communicate, and reinforce the goals, values, and strategies of your organization.
  2. Build leadership competence at ALL levels — from the CEO down to the line-level.
  3. Ensure employees have the proper skills (technical and soft) in order to leverage the power of teams in your organization.
  4. Have a thoughtful and disciplined process for implementing change
  5. Involve key people in your organization to ensure that internal initiatives make sense AND can be implemented.
  6. Fully understand the needs of the customer/constituent and make sure that your employees are passionate about delivering value to them
  7. Have realistic and reliable metrics to measure success and serve as a basis for continual improvement.

Source: Towers Perrin

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